Viewing and Resolving CCS Submission Errors

Office surfaces errors, for both the current week of submissions and historical weeks, when viewing a child’s week of sessions on the CCS submissions page. This article explains how to access that information and what it means.

Viewing CCS Submissions Errors

To view the CCS submissions page and any errors for the selected week:

  1. Log in to Office, click Child Care Subsidy and then CCS Submissions

  2. Session data for the current week’s worth of submissions will be displayed, along with the list of active children from your centre. To select another week, use the date selector.

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  3. To filter on any weeks not submitted, or any submittable weeks with errors, use the Filter dropdown menu.

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  4. To view a particular child’s week of sessions, click on the child’s name from the list on the left

  5. When viewing a child’s sessions on the CCS submissions page, you will be able to see:

    • The status of the submission (RECEIVED, PROCESSED, WITHDRAWN, NOT SUBMITTED or HAS CHANGES). If you hover over the status, it will tell you what it means

    • The child’s CCS enrolment ID for that submittable week

    • When it was first and last submitted
    • A list of any errors identified by Office or the government for that submittable week

    • The Actions drop-down menu (please see below for more information)

    • The show raw government record, which is the data provided to the government.

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Run and Force Submission

If you wish to run or force a submission, you can do so by clicking the Actions drop-down as shown below:

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If you are submitting within 14 days after the end of the week when care was provided, click Run Submission.

Submissions can be updated until 28 days after the start of the week to which the submission relates (or until the end of the financial year, whichever occurs sooner).

Force Submissions will attempt to submit for the selected week against a ceased enrolment.

Submissions will only run if the enrolment was active for this week prior to becoming ceased.

Run All Submissions & Export Errors 

To run submissions for all children for the selected submittable week, click the drop-down icon located next to the sign out button and select Run All Submissions.

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Export Errors allows you to download a list of all errors for the submittable week in a CSV format.

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Error Types

Office will flag certain errors for that week of submissions when viewing a child’s sessions for a particular week. These errors are surfaced for both the current week’s worth of submissions and historical submissions.

Missing start/end time

A session for the current week is missing a start/end time

Invalid times

Child has been signed in and out for the same time

Times outside of room time

Child has been signed in and out outside of room time

Supplied sessions of care not falling between start/end date of enrolment

Child has attendances outside their CCS enrolment start and/or end date (for current submittable 2 week period)

After submission, if the government found any errors in the selected CCS submittable week, Office will attempt to display those on the CCS submissions page.

Note: Office does not receive government errors prior to a week being submitted. Errors will not be identified until after a submission has gone through.