If you’re signing up to Debitsuccess or moving your payment gateway from another provider to Debitsuccess, there are a few steps that will need to be completed before your system is ready to receive online payments.
This article takes you through each step, outlining the anticipated timeframes and requirements to be met before you can move on to the next step.
Step One: DocuSign - Debitsuccess Payment Services Agreement (Client)
The first step in the process is to complete the Payment Services Agreement. This is sent to the business owner and/or highest financial authority for completion – if the documents have been sent to someone else within the organisation in error, please inform your Account Manager, and they will reissue.
DocuSign has an automatic follow up process, but please note as this is only the first step in the process, the longer it takes to complete and sign the document, the longer it will take to set up the integration.
Estimated time: 1 day - 60 days, depending on client
Step Two: Credit Check and Know Your Customer (KYC) Check (Onboarding Payments Team)
Once the Payment Services Agreement is successfully completed and signed, the payments team can move forward with the standard credit check process.
After the credit check, the payments team complete a Know Your Customer (KYC) check. This process is completed as part of our obligations under the Anti-Money Laundering and Counter-Terrorism laws set out by AUSTRAC.
These two documents, and the Payment Services Agreement are then forwarded to our compliance team for their review.
Time involved: < 2 hours
Step Three: Compliance Checks
After Compliance have received the required documentation, they will review and determine whether any further information is required. They will also request identity checks from the beneficial owners of the business, or the highest financial authority where no owners exist.
Below are some examples of documents the team may request:
- ASIC extract
- Bank Statement/Document
- Certificate of Incorporation
Time involved: 1 week or more, depending on your involvement in returning requested documentation and checks.
Step Four: Billing Service Approval.
Once our compliance team have notified the Onboarding Payments Team of a pass result for the relevant checks, your account will be reviewed by our Billing Services team to ensure all details are correct.
It is then double checked by another team member and signed off as complete.
Time involved: < 2 days
Step Five: API Credentials (Onboarding Payments Team)
Once the account is successfully created, the Onboarding Payments Team request API Credentials from the Debitsuccess developers.
Once those credentials are received, they are entered into your Office system and the integration is complete.
Time involved: 24 hour turnaround from request. < 30 minutes once received to complete integration
Moving from QK4
If your service is moving from QK4 into Office, it is unlikely that you will need to sign a new Management Agreement or complete the checks required by our Compliance Team. However, the Onboarding Payments team also need to link all existing parents that have been migrated across.
Time involved: 1 day