Debitsuccess: Setting Up for Centres and Parents

Setting up Debitsuccess makes it easy for your centre to receive payments from parents. Debitsuccess works by automatically sending the balance owed through a payment gateway. 

Centre Set Up

A payment specialist from the Onboarding team will have set this all up for you after you’ve signed the digital Agreement for Debitsuccess. 

The integration is set up under Settings > Service Settings. Across the top of the page, you can view the integration settings under the Payment Integrations tab. 

If the fields are still blank, it means the information hasn’t been generated yet, but most payment integrations are completed within a couple of days. 

Parent Details

Parents will need to enter in their bank account or credit card details through Home. Once the primary carer has agreed to the terms and conditions, payments will be deducted using the primary carer's preferred method. They deductions will occur according to the billing cycle that is set up for that specific parent.

Parent Set Up

For parents, the process for setting up direct debits is simple: 

  1. If you’re the Primary Carer, sign in to Xplor Home here
  2. Select Finance from the list of options on  the left-hand side of the page.


3. Select the Auto Debit Setup tab, at the top of the screen.Screen_Shot_2020-05-15_at_1.26.12_pm.png

4. Enter your details, tick the check-box and read through the terms and conditions. Click 'Agree' if you'd like to proceed.Screen_Shot_2020-05-15_at_1.27.40_pm.png5. Click on 'Setup Payment Method' 


6. Select either Credit Card or Bank Account


7. Enter your details, tick the authorisation check box, then the 'Add details' button and you're all done!