HUB 2.0

 

AA070C08-EAFE-4475-9901-4655C058E0E1_1_105_c.jpeg 

Hub 2.0 is a redesign to the original Hub with a great new user interface and simple enhancements to both Attendances for parents and children and Educator shifts. 

Note: Hub 2.0 will only run on the following compatible software:

  • Android: 4.4 and above
  • iOS: 10.3.4 and above, and iPad 4th Gen or newer. iPad 4th Gen users, specifically, will need to install the latest version of iOS. 

In this new version of Hub:

  • Pin Codes and Phone Numbers now have a brand new number pad to input digits
  • Parents and educators can sign in with Xplor ID
  • Parents can select from a list of available sessions when their child has no current booking for the day
  • Educators can now start and stop breaks in their shifts
  • Educators can now leave shift comments
  • Switch between dark mode/light mode

Setting up HUB for the first time as a service

Important notes if you are already using the Hub:

  • Hub 2.0 will be available to use from Friday, April 17 
  • Services will need to refresh the Hub after the release
  • Services will need to log in again after the release
  • Hub 2.0 has a switcher to allow users to log in with either phone and pin, or their email and password
  • Parents and Educators will now need to navigate to Xplor ID (Home Web, Playground Web, or directly to https://login.myxplor.com) to configure phone numbers and pins for Hub login.
  1. Open up a browser on your tablet and enter in https://hub.myxplor.com/
  2. When you first set up the HUB, it will ask for your Centre Login details. If you are unsure what these details are, click here297063A3-4B6A-43DF-9346-A6464D3C7EF5_1_105_c.jpeg
  3. Once signed in successfully, you will see the screen below.AA070C08-EAFE-4475-9901-4655C058E0E1_1_105_c.jpeg
  4. You can update your logo image (top right corner) in Settings > Service Settings > select service name. 
  5. Switch between dark mode and light mode by toggling this on/off on the bottom right corner.IMG_0167.jpeg
  6. If you are using an iPad and would like to limit your device to have only the HUB appear, click here. This will prevent users from exiting the HUB. 
  7. You are all set!

Sign in as a Parent/HUB Guest using Access Code

  1. Click "Sign In".IMG_0165.jpeg
  2.  Enter Mobile Number and Access Code. IMG_0186.jpeg
  3. If you have logged in successfully in step 2, skip this step. If you've forgotten your code, or have not yet set up a phone number and access code, you can sign in using your email and password for the time being. Please ensure you have set your password up first. Click on "Forgot Code" then "Use Password". Enter in your email and password. 5C8518FA-F531-4BF9-AA37-3AADEF858F06_1_105_c.jpeg
  4. When logged in successfully, parents will see a list of their children.
    F20565D1-8941-47CB-8A16-D4A7C96B98DA_1_105_c.jpegChildren who have a booking for the day will appear under the "BOOKINGS TODAY" subheading. Children who do not have a booking for the day will appear under "NO BOOKINGS", and will be treated as casual sessions. If there is capacity to take the child in, parents will be prompted to select from the available sessions. If there is no capacity, parents will see an error message prompting them to speak with their administrator.

Sign in as an Educator

  1. Click "Sign In".IMG_0165.jpeg
  2. Enter Mobile Number and Access Code.IMG_0186.jpeg
  3. If you have logged in successfully in step 2, skip this step. If you've forgotten your code or have not yet set up a phone number and access code, you can sign in using your email and password for the time being. Please ensure you have set your password up first. Click on "Forgot Code" then "Use Password". Enter in your email and password. 5C8518FA-F531-4BF9-AA37-3AADEF858F06_1_105_c.jpeg
  4. Click "Start Shift" to begin your shift.IMG_0171.jpeg
  5. If you do not have a shift on the day, you will see the following screen. Please reach out to your administrator to create a shift for you. IMG_0168.jpeg
  6.  Click "Start Break" to begin your break.IMG_0172_copy.jpeg
  7. Add in a comment Screen_Shot_2020-04-17_at_12.59.41_pm.png to your shift if necessary. For administrator users, this comment will appear in Rostering > Timesheets.IMG_0173.jpeg
  8. Click "End Shift" to end your shift.
  9. IMG_0172.jpeg

Sign in as a Visitor

  1. Select "Visitor Log".IMG_0179.jpeg
  2. Complete the fields, then select "Sign in".IMG_0189.jpeg
  3. To sign out, visitors should select "Visitor Log" from the Dashboard, then select "Sign out".
    IMG_0180.jpeg
  4. Once signed out, the visitor's initials will turn grey. The sign in and sign out time will be captured. IMG_0182.jpeg
  5. To find visitors from previous dates, select the arrow next to the date on the top right corner then select the required date.IMG_0183.jpeg

 

Troubleshooting Hub 2.0

My Hub will not refresh to the new Hub 2.0

If your Hub is not refreshing to the new Hub 2.0, please clear your cache on your browser. 

Click here for assistance on clearing the cache on an iOS (Apple) device, or click here for assistance on clearing the cache on an Android device.

I don't know what my 'Centre Login' is

Your Centre Login is your Service Login. Read this article for more information about accessing these details.