ACCS Management

Once you have created your ACCS certificates and determinations, you will be able to check payments and manage future applications using a range of tools in Office. Screen_Shot_2022-05-04_at_8.09.33_am.png Ensuring that payments are received correctly and that expiring certificates and determinations are actioned timely will ensure success for your families accessing ACCS.

Managing ACCS Applications

Check Start/End Dates

For an active Certificate or Determination, you are able to view the start and end dates of your enrolment, the time remaining and the reference number provided by the government.

  1. Head to Child Care Subsidy > Government Enrolments
  2. Search and select the child you wish to view
  3. Scroll down to the heading 'Active Additional Child Care Subsidy'
  4. Here you can check the start and end date, the time left on the application and the government reference


In order to stay on top of expiring determinations, we recommend setting up a reminder in your calendar for expiring applications to ensure that a new certificate/determination is created in time to ensure the account remains accurate.

This will also reduce the need to backdate applications, submit past sessions and balance parent accounts after the fact.  

Make Changes

  1. Head to Child Care Subsidy > Government Enrolments
  2. Search and select the child you wish to view
  3. Scroll down to the heading 'Active Additional Child Care Subsidy'
  4. Locate a current application and press the + Actions button on the top right to view available available actions

The following actions are available for a current certificate:


The following actions are available for a current determination:


Cancel Application

You will need to complete this action if the child is no longer at risk of if the incorrect infomation has been supplied.

  1. Navigate to Child Care Subsidy > Government Enrolments 
  2. Search for the child
  3. On the right hand side of the ACCS Certificate or Determination select 'Actions' > select 'Child No Longer at Risk'Screen_Shot_2021-06-25_at_11.21.58_am.png
Identifying ACCS Famailies

You can use provider level tags to flag parent accounts which have a child/ren with ACCS. This allows you to see at a glance, what account you may need to check on regularly to ensure they stay at $0.00 or a low balance.

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You will need to be logged in as the Provider to create Tags. Once created, any admin account with access to the parent accounts tab will be able to allocate tags onto accounts.

Create a Tag

  1. Go to Settings > Select Provider Settings > Select Tags > Select Add
  2. In this screen input the Tag name, code and colour
  3. Select Submit

These will now be visible to all admins through the parent account screen in Office.

Add a Tag to a Parent Account

  1. Navigate to the parent account
  2. Select the + located under the Tags column
  3. Toggle chosen tags on
  4. Save

The same process can be used to remove tags from parent accounts also. 

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Check ACCS Payments

CCS Summary on Parent Accounts

You can locate ACCS payments on parent statements in the CCS Summary. This section will show you how much ACCS was paid per session as well as a weekly total. This may be different based on CCS fortnights. 

The CCS summary also details whether the ACCS payments were made to the centre directly or to the family. You can view a sample CCS Summary below:



ACCS Reporting

Check ACCS Entitlements 

The CCS Entitlements Report shows a column called 'ACCS Hourly Rate Cap Increase Percentage" This indicates which children currently have 120% of ACCS coverage on their CCS. 


Check ACCS Expiry

The CCS Notifications Report shows upcoming certificates and determinations which may be ending. You can select any date and the report fill forward date up to 90 days to help you manage when to apply for renewals.