ACCS Certificates

If you consider the child is ‘at risk, and you decide to give a certificate, you can do this immediately, approving up to six weeks of ACCS in a 12‑month period for a child using your care.


 Where the provider anticipates that a child will continue to be ‘at risk’, it is recommended that they apply for a determination at the earliest occasion to ensure continuity of payment.


A provider can give a certificate providing immediate access to ACCS if:

  • they consider the child is or was 'at risk' (in accordance with the ACCS definition) at the time care was provided
  • certificate(s) for the same child have not been given for the same service and the same provider for a total of six weeks in a 12-month period
  • the service is below its percentage limit if one has been applied.

This also applies when the provider is eligible to receive ACCS because an eligible individual cannot be identified. A provider may enrol a child under a provider eligible arrangement for up to 13 weeks if the child is in formal foster/ kinship care arrangements (under state and territory child protection legislation).

Services will be required to issue a certificate or certificates (totalling six weeks) every 12 months for a child where the above conditions are met, and the child remains ‘at risk’.

For each child, certificates given by the provider in relation to a particular service cannot be in effect for more than six weeks in any 12-month period.

Required Information

The certificate is given by the provider through Office following the steps outlined here and must include the following information:

  • the name of child the certificate is given for
  • the child care service the certificate is valid at
  • the period of certification
  • the type of neglect or abuse that results in the child being ‘at risk’ (this information is not required when the child is receiving care under relevant state/territory law)

A service is able to lodge a determination application for up to 52 weeks in length in the event that the child is under a long term protection order.  All other determination applications are for periods between 1-13 weeks.

A determination must be made for full weeks and each week for which the determination has effect must include at least one day when the child is ‘at risk’. The day the determination takes effect must be a Monday. A provider may request that the determination be backdated up to 28 days prior to the date of application or up to 13 weeks in exceptional circumstances.

Providers must ensure they have selected the correct dates before submitting the application. Where the determination follows a certificate for a child, the commencement date of the determination should be in line with the end date of the certificate to avoid any gaps in ACCS (child wellbeing). Where incorrect dates have been entered for a determination, providers can only alter the end date to shorten the duration of the determination. Providers can submit a new determination to cover the gap period if it is still within the 28 day period (or 13 weeks in exceptional circumstances). Providers who are using third-party software will need to contact their software provider if they have questions.


1. Go to Child Care Subsidy > Government Enrolments > Find the Child 

2. Click + ACCS Actions > New Certificate 

3. Enter the Start Date. This will need to be a Monday and can be backdated up to 28 days. In exceptional circumstances, this can be backdated up to 13 weeks.




4. Select the risk reason which apply to the certificate, you can select more than one.



5. If you have received your evidence, you can upload the documents at this stage if they meet the following criteria:

  • You have the evidence saved and accessible on your desktop
  • You have 2/3 copies of the same document, with different names
  • The document is saved as a PDF, PNG, JPG or TIFF file type'



6. Once uploaded, select the following options from the left hand side drop down menu, selecting the third option if applying under exceptional circumstances:




7.  Enter the details of the Person or State/Territory Body providing evidence 




8. Enter the State or Territory Details 




9. Use the tick box to select if you will be notifying the third party or if a third party notified you




10. If the 'Create Certificate' button turns blue, the certificate is ready to be sent. Click to create your Certificate!




There are three main statuses you may see after creating a certificate:

  • Pending

This means that the certificate has successfully been created and is awaiting approval. this can take 24-48 hours to change.

  • Approved

This means that the certificate has been approved and ACCS will apply on your next round of submissions in Office. If you need to resubmit sessions, please follow the steps outlined here.

  • Rejected

This means the certificate has been rejected. If Services Australia rejects an application, both the provider and the family have a right of review and can appeal the decision. When the child attends more than one service by more than one provider, all providers will be notified of the decision.

If a provider has a query about reviews and appeals of determination decisions, they can contact Services Australia at the following email address: Families with enquiries should be directed to contact Centrelink.

Xplor does not receive information on why applications may have been rejected.