Home App FAQs

Whether you are new to using the Home App or need a bit of a refresher, this article contains some key information and frequently asked question to help guide you through a seamless childcare experience!

For a complete guide to setting up and using Home App, please visit our knowledge base.

Types of Users

There are four types of users who can access different parts of Xplor, with different abilities within and outside of the app. We have summarised how each user can interact with the system below:

USER

ABILITIES

LIMITATIONS

Primary Carer

A singular parent/guardian will be nominated as the primary carer in Xplor.

The primary carer is the parent/guardian who is connected to the child for CCS related purposes.

  • Access Home App, Home Web and the service Hubs to sign in and out children
  • Manage bookings via Home App
  • Access the financial tab in Home App and Web
  • Invite Contacts
  • View photos and videos from child’s timeline
  • View health information for the child via the home app
  • View statements
  • Manage payments via Home App and Web
  • Access Paynow feature on Home App
  • View and approve the CWA on Home App and Web
 

Additional Parents/Guardians

Additional parents/guardians can be added to the child's account without limitations. Examples may include mum/dad, foster parents, step parents, legal guardians, grandparents etc.

  • Access Home App, Home Web and the service Hubs to sign in and out children
  • Manage bookings via Home App
  • View photos and videos from child’s timeline
  • View health information for the child via the home app
  • View statements
  • Manage payments via Home App and Web
  • Access Paynow on Home App
  • View and approve the CWA on Home App and Web
  • Authorising Contacts

Contact

Contacts are persons nominated by the parent/guardians of a child to assist in the event in which they cannot be reached.
They may be authorised to collect the child, be contacted in an emergency, make medical decisions for the child, approve incursions/excursions and/or approve transportation depending on the parent/guardians preference.

  • Sign a child/children in or out of their booking via the services Hub
  • Access Home App and Home Web

 

 

 

 

Frequently Asked Questions

Who can access the Finance section in Home? 

Only the Primary Carer can access the Finance tab in Home App and Home Web. If the wrong parent has been set up as the Primary Carer, this can be changed only by an administrator at your childcare, the entire process in outlined here.

I am a parent and use more than one child care service. How do I add additional services to my profile?

Upon enrolment at an additional service, parents are required to input the same information, mobile number and email address, that is being used with your current service. Your newly nominated service will send through an email invite, through this process the Xplor software will recognise you as an existing user and on your invite there will be an option “Link to existing account”. Once selected this will merge your new service under your existing Xplor Parent ID.

You can then toggle between multiple centres in the Home App.

I am a parent and use more than one child care service. How do I switch between accounts in Home?

You can then toggle between multiple centres in the Home App.

What is a Hub Guest? What can a Hub Guest do on Xplor?

Hub Guests are a term we use in Xplor to describe Pick Up contacts and are different to a Parent/ Guardian. Hub Guests are able to sign children in and out using the Hub at the service but are not able to log in to Home Web and App; they will only be able to log into the Hub at the service. 

Different people in a child’s life may be responsible for dropping off or collecting the child from care and must be invited by their parent or guardian to be a Hub Guest. This might be a grandparent, family friend, neighbor or any other responsible adult. 

How do I sign my CWA?

Parents who are nominated as the Primary Carer can sign their CWA in the Home App by logging in and going to the Finance tab. The CWA can only be signed by the parent and not by an administrator on their behalf. This is to ensure CWAs are compliant with Family Assistance guidelines

My invitation to create my profile has expired. How do I get another invite?

Invitations to set up your account will be sent to parents via email. These invitations will expire after 7 days of being sent. This is to ensure that your account is protected. 

If your invitation has expired before you have created your account, please ask the admin team at your child care service to send you another. 

How can parents reset their password?

Passwords can be reset in two ways;

  1. Parents can reset their password themselves by going to the login page of the Home app or via home.myxplor.com. Hit “Forgot password?” to receive a reset password email. This reset password email will expire after 2 hours.
  2. Administrators can send a reset password email to parents via Office by going to Profiles> Parents and Guardians> Reset Password