March 2022 Monthly Wrap Up

Welcome to the March 2022 edition of our Monthly Wrap Up. Our Monthly Wrap Up Webinar was held on Thursday 7th April at 11am AEDT, going through our new updates in our different products. You can find a recording of the session below.

Remember to stay subscribed to our Release Notes to ensure you receive helpful updates on new features as soon as they are available within our range of products. You can add additional subscribers to our emailed release notes here.

Office

Bulk Fee Adjustment Enhancements

We’re adding two new filters to our Gap Fee Adjustments page to help services affected by COVID: Room and Day of the Week. If your service closes for a day, or needs to close a room for COVID-related reasons, you can easily waive your parents' fees.

Click here for more information about DESE’s recent updates on waiving gap fees. Check out our guide here on how to Waive Gap Fees in Bulk

Child Emergency Contact Report

We will now format the “Emergency Contact Phone Number” to read with the leading 0, i.e. 04XXXXXXXX. Previously, Microsoft Excel would remove the leading 0 when formatting the column as a number.

CCS Improvements

We’re now displaying withdrawn session information in the CCS Session breakdown of the parent statement in the event that a child’s CCS sessions are withdrawn. This will improve the accuracy of CCS payments displayed on a session-level to parents and administrators

Comms Centre Improvements 

Comms Centre posts sent to families via email will now appear in the recipient's inbox as “no-reply@myxplor.com”. This is to ensure email delivery to your families. The ‘reply'/ ‘reply to' email address will be the service’s email address, making it simple for your recipients to respond directly to the service.

Centre Reviews

Centres that use Home and Space can now get reviews from their families directly in Home app! Watch our overview video here for all the details.

When a review is submitted, it is saved onto your centre’s Space dashboard so that you can view, manage and respond to your reviews as they come in. This feature will be enabled by default for all centres that currently use Space, but rest assured, you are in complete control of both the Home app reviews and your Space listings:

  1. You can disable the in-app reviews at any time via a provider admin toggle in Office → Service Settings → App Settings → Reviews

  2. You’re also able to control the visibility of your reviews via the Reviews tab within your Space service dashboard. This means you can hide all reviews with the click of a button.

In order for Home app reviews to be enabled for your service automatically:

If you’ve not yet claimed your service’s listing on Space, reviews will not be enabled for your families automatically, but you can switch the feature on at any time from the provider admin toggle mentioned above. To register and claim your centre on Space, click here.

We have several help articles about reviews, including an in-depth article about how the reviews work for Home app. We’d like to strongly encourage centres to let their families know via email or comms centre that the review feature is now available!

 

 

Playground

Playground Web Observations

Educators can now click-and-drag to reorder photos in Observations.