Needing some help with your Enrolment Process in Office? See our helpful guide below to help you successfully manage your enrolments!
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How to: Support Articles |
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Congratulations, you've successfully enrolled a child at your service. |
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How to: Support Articles |
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Congratulations, you've successfully enrolled a child at your service. |
If you want to re-enrol a child currently attending your centre or a child that has previously attended and has returned for care; please follow the Re-Enrolment guide below.
For the full Re-Enrolment guide, including reporting options, please click here.
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Pictorials |
In Office, navigate to Profiles > Children |
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Search for the child you are re-enrolling and then click the blue re-enrol button. Note: The child must be in an active status to re-enrol. If this child is returning for care, their profile may be inactive, and you'll need to set it back to active. |
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If you would like to bulk re-enrol your children; simply tick all the children you'd like to re-enrol, and then click the Bulk Re-Enrol button. |
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You will receive a message prompt requesting you to the confirm the re-enrolment action before it is sent to the parent(s). |
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The Primary Carer will receive a re-enrolment email requesting them to complete a new enrolment form. Note: The Primary Carer must have the correct email address in their parent profile. |
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Upon successful completion, the parent will receive a confirmation email of the re-enrolment completion. The new details will appear in the child's profile and the new enrolment form will be saved in the attachments tab. |
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If a child's bookings have changed either:
you will need to send an updated CWA for the parent to confirm. |
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If the child is returning for care, you may need to create the CWA again. |
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Congratulations, you've successfully re-enrolled a child at your service. |
Notes
- Parents/guardians cannot alter their:
- Full Name;
- Date of birth;
- Customer Reference Number (CRN).
- Parents/guardians cannot see their existing attachments however, will be able to see the date on which an attachment was last submitted.
- The eDDR (electronic direct debit request) feature will not be a part of the re-enrolment form. Parents/guardians are to update all billing details through the Home App or Web.
- New booking pattern schedules will need to be discussed separately with the parent/guardians.
- The re-enrolment form will only display the 2 most recently added emergency contacts. If a child has more than this, the parent will contact the centre admin to discuss amending these.
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