Welcome to the Re-Enrolment Guide. Before getting started, please have a look at the following checklist to set you up for success!
Re-Enrolment Checklist for Administrators
- The primary carer's profile has an up-to-date email address;
- The child's profile is in an active status.
- The form expires in 7 days, please inform the primary carer of this timeframe.
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Steps [in order] |
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Pictorials |
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In Office, navigate to Profiles > Children |
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Search for the child you are re-enrolling and then click the blue re-enrol button. Note: The child must be in an active status to re-enrol. If this child is returning for care, their profile may be inactive, and you'll need to set it back to active. |
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If you would like to bulk re-enrol your children; simply tick all the children you'd like to re-enrol, and then click the Bulk Re-Enrol button. |
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You will receive a message prompt requesting you to the confirm the re-enrolment action before it is sent to the parent(s). |
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The Primary Carer will receive a re-enrolment email requesting them to complete a new enrolment form. Note: The Primary Carer must have the correct email address in their parent profile. |
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Upon successful completion, the centre will receive a confirmation email of the re-enrolment with a PDF attachment. The new details will appear in the child's profile and the new enrolment form will be saved in the attachments tab. |
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Notes
- Parents/guardians cannot alter their:
- Full Name;
- Date of birth;
- Customer Reference Number (CRN).
- Parents/guardians cannot see their existing attachments however, will be able to see the date on which an attachment was last submitted.
- The eDDR (electronic direct debit request) feature will not be a part of the re-enrolment form. Parents/guardians are to update all billing details through the Home App or Web.
- New booking pattern schedules will need to be discussed separately with the parent/guardians.
- The re-enrolment form will only display the 2 most recently added emergency contacts. If a child has more than this, the parent will contact the centre admin to discuss amending these.
- Your childcare centre admin will send you an email requesting an updated enrolment form to initiate the re-enrolment process.
This will go to the Primary Carer's registered email. If this has changed, please update this with your centre admin and request a new re-enrolment form. - When completing the re-enrolment form, please take note of the following:
- Parents/guardians cannot alter their:
- Full Name;
- Date of birth;
- Customer Reference Number (CRN).
- New booking schedules will need to be discussed directly with the centre.
- If you need to update your billing details, please see this guide to help you.
- If you have new documents to give your centre, you'll be able to see the date previous documents were submitted if at all.
- For emergency contacts, you'll be able to see the 2 most recently added contacts on this form. If you need to amend other contacts not seen on this form, please contact your centre admin.
- Parents/guardians cannot alter their:
- Upon completion of the re-enrolment, you will receive a confirmation email.
If you have any questions at this point, please reach out to your centre admin to discuss.
Office provides a Re-Enrolment report so you can easily manage and track completed and outstanding re-enrolment forms.
Location: Reports > Service Reports > Re-Enrolment
The from and to dates the generated report is based on is the date the administrator sent the re-enrolment form(s).
The report will show:
- The full name child and the first name of the guardian.
- The status of the re-enrolment;
- Pending - The primary carer has yet to complete the form.
- Expired - This re-enrolment is no longer active, as these expire after 7 days.
- Completed - The primary carer has completed the re-enrolment
- Day the re-enrolment form was sent;
- The day of completion, if applicable.