Resending the Welcome Email

It's important to note that the Welcome Email will expire after 7 days. If have parents that have not set their password from the email after 7 days, you should reinvite these parents. 

Check which parents have/haven't signed up

Xplor Office > Reports > Service Reports > Active Parent Report > Preview or download CSV

A parent should have either Password Set OR Xplor ID password set = Yes

Anyone that has password set and Xplor ID password set = no, has not yet signed up to Xplor.

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Resending to All Parents:

  • Profiles > Parents and Guardians > Status "Linked" > Click "Invite Parent/Guardian" button (right-hand side of the page) > Then Select "All Parents & Guardians".

This will send the welcome to all the linked parents who have not yet received the Welcome email.

Resending to Selected Parents:

  • Profiles > Parents and Guardians > tick the box next to the parents name on the left > "Invite Parent/Guardian" button on the right-hand side of the page > Select "Selected Parents & Guardians Only". 

This will send the welcome email to all the selected parents

If parents are not receiving the email: 
  • Check that the parent's email is saved correctly on their profile. If not, update this and try resending the email using the steps above.
  • Please let the parent know to check the junk email inbox as well. 

If you have ongoing issues please get in touch with support