It's important to note that the Welcome Email will expire after 7 days. If have parents that have not set their password from the email after 7 days, you should reinvite these parents.
Check which parents have/haven't signed up
Xplor Office > Reports > Service Reports > Active Parent Report > Preview or download CSV
A parent should have either Password Set OR Xplor ID password set = Yes
Anyone that has password set and Xplor ID password set = no, has not yet signed up to Xplor.
Resending to All Parents:
- Profiles > Parents and Guardians > Status "Linked" > Click "Invite Parent/Guardian" button (right-hand side of the page) > Then Select "All Parents & Guardians".
This will send the welcome to all the linked parents who have not yet received the Welcome email.
Resending to Selected Parents:
- Profiles > Parents and Guardians > tick the box next to the parents name on the left > "Invite Parent/Guardian" button on the right-hand side of the page > Select "Selected Parents & Guardians Only".
This will send the welcome email to all the selected parents
- Check that the parent's email is saved correctly on their profile. If not, update this and try resending the email using the steps above.
- Please let the parent know to check the junk email inbox as well.
If you have ongoing issues please get in touch with support.