It is great to have you onboard the rocket. This article will walk new parent/guardian users to set up their accounts for the first time, step by step.
As a parent/guardian, you have access to up to three of our platforms:
1. The Home App
2. Home Web
3. The Hub
You can download the Home App via the App Store or Google Play Store and access the Home Web desktop site HERE.
Note: This process is initiated by the childcare service, which will generate a welcome email to your preferred email address. The steps below take you through how to accept the invite and get your parent, or guardian, account set up.
After you have completed the enrolment form for your centre, you will receive a confirmation email that looks like this:
Once the centre has finalised your information and made your child active, you will receive a Welcome email that looks like this:
Click the orange 'Create Account' button, it will take you to the below screen. As a new parent who has not created an account before, select 'Create Account.'
From here, create a password that is 8 characters in length and includes a capital letter, number and special character. Then press 'Next.'
Create a 4 digit Account Pin. This can be used to sign in with your mobile number which you will enter in the next step. Press 'Next.'
Enter your mobile number. Press 'Next.'
Press 'Finished.' That's it! You have created your Xplor Account! You can now use the email address and password listed to log into the Home App or Home Desktop Site.
Once you select 'Finished' you will automatically be taken to your Home Account.
You can download the Home App via the App Store or Google Play Store.
If you enrol your child at a second centre, for example, a vacation care service, and you have already created your Xplor Parent Account, on completion of your enrolment form you will receive the below email to link your new vacation care centre with the current centre your child attends (please note you will need to enter the same email address that is currently in use for the below email to be sent):
Press 'Link Account' and the process is completed!
Press 'Finished' to be automatically directed to your Home Parent Account where both of your child's centres will be visible: