Xplor Home: Hub Guests

Hub Guest Lists

Parents are able to view all the Hub Guests (previously known as Xplorers) that have access to the children on their account. Hub Guests are able to sign children in and out using the hub at the service. The main difference between Care and Home is that Hub Guests are not able to log in to Xplor Home; they will only be able to log into the hub at the service.


When viewing the list of invited hub guests, the parent will be able to clearly see how the invitation has been accepted. When a hub guest has accepted the invitation, they will have gone through the process to create an account in Xplor and will have their associated email address displayed underneath their name.

Hub guests who have not yet accepted the invitation will be easily identifiable as the text below their name will display how long ago the invitation was sent.

Invite Hub Guest

Parents are able to invite a new hub guest to be able to sign in and out their children from childcare.


When inviting a new hub guest:

  • Email is required and must be in a standard format ie [email protected]
  • First name is required
  • Last name is required

Parent receives an error when trying to send invite

Typically any errors that occur when inviting hub guests will be because there is already a hub guest with that email associated with the parent account. Adding in details of a previously invited hub guest will not send the invitation again, this should be done through the Office platform via the service administrator.