Notifying for Late Drop Offs or Absences - Home App

The sign in dashboard will display any bookings for your children for the day. From here, you can notify the service of late drop offs or absences to bookings. If the booking is not appearing, pull down the top of the screen to refresh the page.

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Sending Late or Absence Notices

1. Click on the Screen_Shot_2019-12-18_at_10.17.58_am.png icon on booking to view more details.

2. The details of the bookings will become available. This screen has two buttons, 'Late' or 'Absent'

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Select the relevant button to notify the parent of the status of the booking.

Troubleshooting

If no bookings display, pull down the top of the page to refresh the timeline. 

If no children display, this is likely the result of 1 of 2 things:

  • The internet connection is unstable. Close the app, check your connection. Once working, open the app and pull down the screen to refresh the timeline. 
  • If the problem persists, it may be due to the profiles not being set up correctly. Contact the child care administrators to check the profile settings through their office platform.