1. Xplor
  2. Home (Parent)
  3. Logging in: Passwords and PINs

Home App: Logging in/out

Logging In
Welcome Screen

When you first open the Home app, you will see this welcome screen. 
Clicking next will take you to the Login Screen.

Displaying Login Test Scenarios

Login Screen
Please enter valid e-mail and password here.
Clicking on unnamed.png will show or hide your password. 
Click the orange "Login" button. If you have entered the correct credentials, you should be all logged in! 

Troubleshooting login error messages
Error Message Reason
"Wrong Email or Password. Try again or press Forgot password to reset it."
  • You have entered the incorrect or no email at all
    • Click "Forgot email"

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OR
  • You have entered the incorrect or no password at all
    • Click "Forgot Password"
    • Enter your email address
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OR
  • You have entered details which are not a parent account (e.g. educator or administrator)
    • Contact your service administrator to confirm your parent account details
"Unable to connect. Try again or wait for your connection to be restored." 
  • You have no internet connection
    • Please check that your data or wi-fi is turned on and functioning
Logging Out

1. Press the Account Tab

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2. Press Log Out

3. A prompt will appear, select 'Yes' to log out