CCS: View Occurrences

Each enrolment is broken down into what are called 'occurrences' which are essentially different 'versions' of an enrolment which have ceased. 

Please note:  Ceased occurrence start and end dates cannot be altered. If you need an occurrence to cover a certain period, please get in contact with Xplor Support.    

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How do I find occurrences relating to a child's CCS enrolment?
Child Care Subsidy > Government Enrolments > select a child > + View Occurrences. 

If the child is inactive or if the enrolment has ceased, please make sure you select "All" on the top right corner of the Government Enrolments page.
  
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Breakdown of multiple occurrences

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  1. Occurrence number. Occurrence numbers are created by the government in the order that enrolment occurrences are generated. These are used as a reference number and may not reflect a chronological timeline
  2. Occurrence start date.* 
  3. Occurrence end date.* If it says "Present", it means that the occurrence is currently active.  
  4. Indicates the occurrence has now ceased.
  5. The status the enrolment was sitting at when it was ceased. Ideally, it should say "Confirmed" However, there are other statuses it may have ceased on at the time. The different statuses can include Pending, Pending Eligibility, or Disputed. Please click here for more information.

    * Ceased occurrence start and end dates cannot be altered. If you need an occurrence to cover a certain period, please get in contact with Xplor Support.    
Troubleshooting Occurrences

 

If an occurrence is sitting at any of the statuses outlined in the table below, it may explain why the parent had not received CCS payment at the time. Please refer to the table to see what action to take.
Occurrence Status Action

CEASED (PENDING)

or 

CEASED (PENDING ELIGIBILITY)

Get the parent to call Centrelink to "Confirm" the enrolment.

*If Centrelink cannot assist, make sure parent receives a job number. Please contact CCS Help Desk for services to get this rectified.

CEASED (DISPUTED)

Contact Xplor Support. 

We will need to escalate this to CCS Help Desk for software providers to update the status to "CEASED (PENDING)". Once it has been updated, please get parents to follow steps above. 

CEASED (RECEIVED)

Contact Xplor Support. 

We will need to escalate this to the Xplor tech team to update the parent/child details for this occurrence. Once fixed, the status will sit on "CEASED (PENDING)". Once it has been updated, please get parents to follow steps above.