CCS: Troubleshooting red error messages in "CCS Submissions"

You may or may not have come across red government error messages when attempting to submit session reports in the ‘CCS Submissions’ tab. 

Please see the table below for a summary of what each error message means and what to do if you come across these error messages. 

Error Message Reason/s What to do

Government error message: Contents must differ to previous Session Report for Action 'VARY'

Session reports have already been submitted for the week. There is no need to re-run submissions for the week, as there have been no changes (e.g. fees, session times) to the original submission. 

If you need to update the existing session report for the week, please make sure you update the bookings for the child on the Master Roll first, then go back and run submissions.  


There is no need to re-run submissions if there has been no changes to the original submissions. If you are doing this in an attempt to receive CCS payments on behalf of the parent, this is not the solution. Please get the parent to reach out to Centrelink to query payments for the week. 

Government error message: Field ISPRESCHOOLPROGRAM must not be populated

 

1) The child has accidentally been placed in a preschool type room and 

Please note: Children should only be placed in a 'pre-school type' room if the child is eligible for the preschool program. 

2) Your service has not been registered for the preschool program.

1) Check the room the child is booked into. Check Settings > Service Settings > Room Settings > update the room "Type". Once updated, submit attendances again. 
Screen_Shot_2019-09-13_at_11.53.18_AM.png

2) Contact CCS Help Desk to confirm if your service is registered for the preschool program 

No submissions were processed for this child. Please ensure their CCS enrolment start date is prior to the dates for submission, and they have bookings and attendances in the Master Roll. 

1) Child’s CCS enrolment dates do not cover the week that you trying to submit for. 


1) Go to Child Care Subsidy > Government Enrolments > select child > + View Occurrences. Have a look at the dates. You may need to update the CCS enrolment start date so that it covers the week you are attempting to submit for. Make sure that this new start date does not overlap with any Ceased occurrences. If it does, please get in contact with Xplor Support. 

2) You are trying to submit against a Ceased enrolment/occurrence

2) Go to Child Care Subsidy > Government Enrolments > select child > + View Occurrences. Have a look at the dates. If the period you are trying to submit for covers a Ceased occurrence, please go back to CCS Submissions and Force Submission through instead. 

3) Child does not have an active CCS enrolment

3) Please ensure that the parent has agreed to the CWA. You can only submit session reports if the child has a CCS enrolment.

4) Child does not have bookings in the Master Roll, therefore no sessions to submit. 

4) If this is incorrect, make sure you update and add the child’s booking on the Master Roll. 

Government error message: Start Time/End Time must not overlap with other Sessions on the same day

The child has two bookings in the Master Roll (e.g. BSC and ASC), and the attendance times are overlapping.

Go to Master Roll > scroll back to the week you are attempting to submit for > click on each booking and check the “Attendance”. Update the times and save. Attempt to submit sessions again. 

Government error message: Attendance time in and time out cannot be the same

The child's attendance sign in time and sign out time is the same for a particular day. 

Go to Master Roll > scroll back to the week you are attempting to submit for > click on each booking and check the “Attendance”. Update the times and save. Attempt to submit sessions again. 

CCS Enrolment submission error: Error - "Government error message: Difference between End time and Start time on next day cannot be > 12Hr" 

 

 

If you are unable to to troubleshoot any of these error messages, please get in contact with the Xplor Support team.