Internet Connection Speed Requirements

Internet Connection Speed Requirements

Internet speed basics

While each application is optimised to ensure that it uses as little internet bandwidth as possible, different activities within the platform have various levels of bandwidth requirements. 

Uploading a video or image in Playground Web or Home application will require higher speed internet and a stable internet connection. 

Using the Office Admin platform to view and manage bookings, payments and profiles will require lower levels of internet speed.  

 

Measuring your current internet speed

There are many publicly available free tools online that can be used to measure your current internet speed (bandwidth). 

A simple web search will allow you to measure both your current upload and download speeds to be used with the guidelines listed below. 

 

Internet Speed Suggestions

Below are the internet download and upload speed recommendations per device for uploading and downloading videos, images and data through the platform.

*Please note, speeds listed are in Megabits where 1 Megabit = 0.125 Megabytes

 

Required minimum connection speeds (3G Internet):

  • Upload - 1.5 Megabits per second 
  • Download - 1.5 Megabits per second

Suggested minimum connection speeds (4G Internet)

  • Upload - 5 Megabits per second 
  • Download - 5 Megabits per second

 

Understanding Our Internet Speed Suggestions

The minimum required connection speeds have been calculated using following example use cases at the required minimum connection speed of 1.5 Megabits per second to give users some context around how internet speed can impact the performance of our products. 

 

Playground Mobile Application - Uploading 10 Photos

Using the Playground Application on a mobile device and uploading an observation with 10 photographs at 3 megabytes each photo (a total of 30 megabytes) it will take 2mins 45sec to upload the file at a transfer speed of 187 Kilobytes per second.

 

Playground Mobile Application - Uploading 1 Video

Using the Playground Application on a mobile device and uploading an observation with 1 30sec 1080p video at 70 megabytes will take 6mins 30sec to upload the file at a transfer speed of 187 Kilobytes per second.

 

Office Admin - Loading the Master Roll

Using the Office Admin web portal and loading the Master Roll with 450 children and 600 weekly sessions will take 45sec to download the child list with profile pictures, financial data and bookings at a page size of 8mb and a transfer speed of 187 Kilobytes per second.