Understanding Your Statement





  1. This is your owing balance covering your child's fees up until that date. A positive figure represents an owing amount. A negative (-) figure represents a credit.
  2. This is the payment amount to be paid this week
  3. The Transactions listing provides the most accurate, up to date account of all the session fees, additional charges, payments, and CCS subsidy paid on your account. Each entry represents a change to the owing balance. If you want to understand why you owe a certain amount, this is the best place to track each change to your balance.
  4. CCS which has been paid out by the government to your service is represented as a weekly amount, receipted to the Monday starting the week it was paid for. It will show as 'Weekly CCS subsidy (Child Name)'. It will always be receipted to a Monday, regardless of whether or not your child attends on Mondays- it is week starting. If there is no entry on a Monday for a particular week, your Service does not have CCS from the government for your child for that week. This data is pulled directly from the Government Payroll Database.
  5. Payments taken via direct debit (e.g. Ezidebit, IntegraPay) will show as '[Payment Gateway name]SCHEDULED[Receipt Number] and will be receipted to the day the payment request was submitted to your bank. If the word 'Reversed' appears at the beginning, it means that the Payment Gateway was unsuccessful in taking a payment. Payments taken by other means and receipted to your statement will appear as 'Receipt[Receipt Number]([Child Name)]
  6. Fees for your child's bookings will appear on your Statement as 'Daily Fee ([care type]) - [Child Name]' and will be receipted to each day your child has a booking. The hours listed are the number of session hours which will count towards your fortnightly hourly rate cap.
  7. If your service has not yet received CCS from the government for your child for a week of care, but based on your child's government enrolment, it is anticipated that they may, it will show as a separate 'Daily CCS estimate' for each session of care for that week. Once the service pays subsidy to your service, the estimates will disappear, and will be replaced with a single 'Weekly CCS subsidy' entry.
  8. The Session Summary breaks down the session start and end time which is submitted to the government, the number of hours in the session which count towards your fortnightly hourly rate cap, how much you pay per-hour, and the digital sign-in and sign-out times for your child each session.
  9. The Statement of Entitlement breaks down the number of session hours, fees, CCS paid, entitlements, and gap fee for each week of care. Please note that the entitlements columns show your entitlements as the government believed they were at the time. If your entitlement information updates at a later date, and your service is back-paid subsidy for a week of care, you will be credited this amount under the Transactions listing, and the GAP amount will decrease, but the entitlement information will not.
  10. Payment Summary shows the status of each payment which was scheduled through a payment gateway. If your service does not charge you via direct debit, this section will not appear on your statement. The purpose of this section is to reveal the status of each scheduled payment, so you can monitor whether they are being generated, and whether they are rejected by your service, or the payment gateway.
  11. Child Summary reveals the unique Xplor Child ID for your child, and the number of absences which have been submitted to the government for this financial year for your child.