If you have SMS enabled, you can view sent and received messages in the SMS Center within the Dashboard. Within the SMS Booster, select the 'SMS Center' button to view this information.
Toggle between Sent or Received on the left sidebar to view the messages that have been sent from the service or received from parents. Messages will only be receivable from parents if the service has a dedicated number. Find out more about dedicated numbers here.
Click on the message of interest to view the message content and ongoing SMS thread between the service and the parent.