SMS Booster - Activation and FAQs

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What is SMS for Xplor?

Services will have the ability to turn on SMS notifications to parents for the following actions:

  • Debt Notifications to parents - Actioned from the debtor's widget on the Dashboard.
  • Actioned Booking Requests to parents - Notifying parents of booking requests that have been actioned by the administrators via the booking widget on the Dashboard.
  • Admin Posts to parents - All Admin Posts will trigger an SMS to be sent out to families.
  • Statement Notification - Notify parents their statement has been emailed to them.

 

How do I turn SMS on for my Xplor?

Login to your administrator account through prodadmin.myxplor.com/elc > Go to the Dashboard tab > Find “SMS Booster” as a widget on your dashboard.

Click the orange “Settings” button in the top right-hand corner of the page > from the information that pops up select “Enable Booster” > Enter the monthly limit of texts to be sent and select the types of messages you want sent to your families.

Finally click “Save” to finish the SMS setup and cement changes. 

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NOTE: Hover your mouse over the "?" if you would like more information about the options available to you.

How much does it cost to send an SMS on Xplor?

Australia: 15 cents + GST per SMS.

United Kingdom: 8 pence + VAT per SMS.

1 SMS = 160 characters in total.

If the message length is longer than 160 characters, you will be billed for another SMS. For example, a 200 character message will be billed as 2 SMS.

You will be billed monthly, or as a part of your normal Xplor billing. If you have auto-direct debit setup, this will be deducted automatically at the same time as your Xplor fees.

What messages can be sent (with examples)? 
  • Booking Request Confirmations

Booking request confirmations will automatically be sent when you action a booking notification on from the Dashboard. 

Example SMS Text:

"[First Name], your booking request for [Child First Name] was just updated. Please login to Xplor for more info."

  • Admin Posts

Admin posts will notify the parent to check the Xplor app for the latest admin post. 

Example SMS Text:

"[Centre Name] just posted a message titled “[Admin Post Title]”. Please login to Xplor for more info."

  • Bad Debtors

Bad debtor SMS are manually sent by you, by clicking the SMS icon from the “Top Debtors & Creditors” Dashboard widget. You can now SMS up to 50 Top Debtors at your service by selecting the number visible through the "Top Debtors & Creditors” Dashboard widget.

This will notify the parent that they have overdue money owing to the service.

Example SMS Text:

"[Centre Name] has noticed your account statement needs attention. Please login to Xplor for more info."

 

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Can we customise the SMS message content?

No, the messages are fixed templates that cannot be altered. 

Is there a maximum number of SMS I can send?

There is no maximum or minimum amount.

You can set the SMS limit on the "SMS Booster" widget on your dashboard under the "Settings" button > Monthly Limit Box > Save.

Xplor defaults the amount to 1000 per month if no maximum is set up by the service. 

If a parent replies to the SMS, where does it go?

You will only be able to receive replies if the service has purchased a dedicated number through Xplor support.  To learn more about viewing replies, view our message centre support page here.

If you have purchased a dedicated number, replies from your parents will be forwarded to your service email address. This email address is found under Settings > Service Settings > Click on your service > View the email registered in the 'Email' box under the 'Contact Details' heading.

If you have not set up a dedicated number, each SMS will come from a single number that Xplor owns. Parents will not be able to reply to this number. 

What is a dedicated number?

A dedicated number is your own number that the SMS will come from. It ensures that your parents receive SMS from the same number each time and they can also reply to your SMS.

Please speak to Xplor Support about purchasing a dedicated number.

How much does a dedicated number cost and where can I purchase it?

A dedicated number costs $25 AUD / 14 GBP per month per number.

Dedicated numbers can be purchased by emailing Xplor at support@myxplor.com.