Adding Bank Details

 

Please note that only primary carers can add and update bank details. Please ask your childcare service if they have direct debit available before trying to add your bank details.

 

Via Mobile App:

As of 15 January 2021, parents can add or update bank details from the mobile app. Note that this feature is only available to families enrolled at centres that use Xpay (DebitSuccess) as their payment gateway. 

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  1. If your family is enrolled at an XPay/DebitSuccess centre and you are a primary carer, you will see a menu option titled "Setup Debit Debit" (see above). Tap it to begin the direct debit payment configuration. 
  2. If you have not setup an account with DebitSuccess yet, you'll need to complete some basic information and agree to the billing terms. If you have any concerns about these terms, please reach out to your service. 
  3. On the next screen, you can choose to enter your credit card details or your bank details
  4. Once you have saved your banking details successfully, the administrator can set up your family's preferred billing schedule, or the schedule required by the service
  5. You can edit your banking details through this tab at any stage
  6. Please get in touch with the administrator if you have any issues and they will be able to assist or get in contact with support on your behalf

Please note, if your Parent Account is connected to more than one centre you can Toggle Between Centres and will need to add your payment information at each individual service. You can find more information HERE. 

 

Via Web:

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  1. Primary carer to login via home.myxplor.com using their email and password. Click "Forgot Password" if you are having issues with logging in
  2. Select "Finance" in the left side menu
  3. Select "Auto Debit Setup" 
  4. You can choose to enter your credit card details or your bank details
  5. Read through the billing agreement, then select 'Agree'. If you have any concerns about this, please reach out to your service
  6. Once you have saved your banking details successfully, the administrator can set up the family's preferred billing schedule, or the schedule required by the service
  7. You can edit your banking details through this tab at any stage
  8. Please get in touch with the administrator if you have any issues and they will be able to assist or get in contact with support on your behalf