Summary of the webinar:
The HUB - 1 min 20 secs:
- is what parents can use to sign in and out of the service.
Service Login - 2 mins 20 secs:
Service Login found under Profiles > Services > Click Service > View Service Name
You can reset service password under Profiles > Services > Click "Reset Password"
Welcome Screen - 3 mins:
- "Welcome to Earth" and "Visitor Login"
- Guided access locks the welcome screen
Parent sign in (1st time) - 3 mins 15 secs:
- Click Welcome to Earth
- Parent sign in
- Click set your pin
- Put in Email and Password (pre-set up, email saved to their Profile > Children > Parent/guardian tab)
- Enter Mobile number
- Enter 4 digit PIN
- Click Register
- Sign in children registered to them
Parent sign in (2nd time) - 4 mins 25 secs:
- Parent enter phone number
- enter pin
- Sign in
- Sign out or in the children
Things that can go wrong:
"No children to sign in" - 5 mins and 15 secs
- email address is not attached to the contact details in Profiles > Children > Select Child > Parent/Guardian Tab > Enter Email > Save.
- If "already existing" use the "Add existing" button or contact support.
"Mobile already in use" 5 mins and 50 secs
- Contact support and we will wipe the mobile so they can use it.
Xplorers and parents? 6 mins and 40 secs
Instructions for Guided access
Instructions to Set your PIN