Part 2: Set up Child Accounts

During onboarding, you may have provided your Account Manager with a CSV/ Excel spreadsheet of your family information - these will be uploaded for you.

However, you can also add children yourself! 

Administrators can add children via the enrolment form or manually:

1. Waitlist or Enrolment form:

  • Only available to Core and Essential customers.
  • Xplor provides services both at the provider and service level with a URL link that they can email to the new parents.
  • When parents click on the URL, it will open an enrolment form which they can fill in. Once completed, it will automatically create a profile for the child at the service and will send an email notification of enrolment completion to the centre admin.
  • Depending on your package, you can also customise this enrolment form.

Provider link: 

Enrolment form at the provider level (parents can select which service they are enrolling to on the form):

  • Go to "Settings" > "Provider Settings" > "Enrolment" tab > Highlight, copy and paste the Enrolment Link into an email for parent.

Service link:

Enrolment form at the service level (all enrolments will only be created for that particular service):

  • Go to "Settings" > "Service Settings" > Select "Service" > "Enrolment" tab > Highlight, copy and paste the Enrolment Link into an email for parent.Screen_Shot_2018-06-21_at_9.45.49_am.png

Admin can send an enrolment form to previously waitlisted children:

  • Go to "Profiles" > "Children" tab > On the page change status to "Waiting" > Next to the waitlisted child's name click "Enrol" > This will email an enrolment form to the parent pre-filled with the information already contained in the profile. When the parent submits the form, the profile will automatically update.

Click here for more information on using the enrolment link.


When parents do the enrolment form, please remind them that these sections need to be correct:

  • Enrolment start dates and end dates
  • CRN DOB and Names
  • Health details - allergy flags
  • Primary carer: make sure it is right


2. Manually "ADD" child.

Admin can always create a child profile manually:

  • Go to "Profiles" > "Children" > Click "Add"...


  • It will generate a blank profile page where you can enter known information on their profile, then press "Save" (you can save even if the profile is incomplete). Please press the save right at the bottom of the screen.


  • Incomplete enrolment details will prohibit the child from receiving CCS at your service.
  • If you are just entering in a child's details in preparation for enrolment you can select 'waitlist' to put them on the waitlist or 'inactive' if they are not currently active at your service.

Click here to learn about adding parent details on a child's profile.


3) Do not use the CLONE function to create sibling accounts.

This should only be used in situations where children have two primary carers, for instance, parents who are now divorced.

If you are adding a sibling please get the parent to complete a new enrolment, or add their details manually.


Now that your children are set up in the system, learn how to add their bookings.