CWA Approval and CCS Enrolment Confirmation

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From October 21st 2022: There is now only one step that must be completed to ensure your child care subsidy entitlements can be paid to a service provider on your behalf.

  • You must confirm your child's government enrolment through MyGov prior to their start date at the service.
    > Before starting with a service, parents should ensure they have completed their Centrelink Claim and Activity Test in MyGov.
Approving the CWA via your Email Link

Carers will receive an automated email when:

  • A CWA enrolment notice is successfully created

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  • When a CWA hasn’t been signed after 48 hours

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  • When a CWA has been signed

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  • When a CWA has been Updated

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Through these emails, carers will find a direct link to MyGov where they can sign in and follow the steps as outlined in the Approving your CWA in MyGov below.
For any Government Enrolments being updated at the centre, the parent will log into Home Web to approve the change to enrolment.

 

Approving your CWA in MyGov

The steps to confirm the enrolment in MyGov are listed below and can be found on Services Australia's Website.

1. If you're not already in your Centrelink online account, sign into myGov and access your account. Select MENU from your homepage.

2. Select My Family > Child Care > Enrolments.

 

3. View and confirm your child's details. On the Child Care Subsidy Enrolments page you can view your child’s enrolment details. Under Enrolment status you can see if you've confirmed the details or not.If the status is Pending Confirmation you must confirm or dispute the details.

Select view details to do this.

4. This will take you to a new page. Check the information on this page carefully. If your child’s enrolment details are correct, select 'Yes'. If you select 'Yes', select 'Next' and proceed.

If they're incorrect, select 'No'. If you select 'No' you’ll need to speak to your child care service. They'll need to submit the correct details. Once they do this you’ll need to start this process again from the beginning.

 

 

5. If you understand and agree with the declaration, select 'I accept this declaration', then Submit.

6. Services Australia give you a receipt to let you know they’ve got the update. 

 

Troubleshooting:

  • It can take up to 4 hours for a CWA to populate in your MyGov account. If you cannot see the CWA when you initially sign in and it has been less than 4hour, please try again after the four hours has surpassed.
  • If you are unable to see the CWA in your MyGov account , and it has been greater than 4hours, please either phone your centre's admin team for assistance or alternately you can contact Centrelink on 1300 169 468.
Approving Updates through Home App or Web

Check out our video below, walking you through how to sign your CWA in Home Web and App

There are two ways a CWA update can be signed. 

Home App

1.Login into the Home App, using the Primary Carer's account. If you do not know who the primary carer is, please ask your centre admin, this is typically the parent you wish to claim CCS. Click "Account" then "Finance"

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2.Click on "View CWA Agreement". If you do not see this button, please reach out to your administrator to ensure they have completed the actions needed on their end. 

If you have multiple centres, you may need to google between centres in the Home App. See this guide for more details. 


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3. The CWA should appear for you to carefully review. Click "I Agree".

If you disagree with any of the sessions, days or fees, please reach out to your administrator to make the necessary changes and send through a correct copy of the CWA. 

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Home Web

1.Log in to https://home.myxplor.com/ using the Primary Carer's account. If you do not know who the primary carer is, please ask your centre admin, this is typically the parent you wish to claim CCS under.

2.Select the name of your child from the dashboard. 

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3.SelectCWAs on the child's profile.

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4.Check through the bookings and the fees. If correct, scroll to the bottom of the page and click 'Accept'.

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Troubleshooting:

  • If you attend multiple services or have attended another centre using Xplor in the past, please see this guide on how to switch between services in your Home App. You will need to sign a CWA for each child at each centre they attend.
  • If any sessions/days/times/fees look incorrect on your CWA, please contact your centre directly.They will need to update the enrolment to reflect the necessary changes from their end, this is not something Xplor can action on their behalf.
  • If you are unable to see your child's CWA through Xplor Home App and/or Web, please contact your centre directly for assistance.

 

FAQ's

What is a Child Written Arrangement (CWA)?

A CWA is an agreement between an Education and Care Provider and a parent or guardian, to provide childcare in exchange for fees. A CWA fulfils two primary objectives:

  1. A child is taken to have begun enrolment when an approved care provider and parent or guardian enter into a complying written agreement (CWA), and
  2. For a care session and eligibility for CCS, a parent or guardian must have incurred an expense payable for the session under a CWA.

The CWA can be modified at any time to change a childcare subsidy status. It must detail the following information to be approved by parents or guardians via the MyGov website before they are activated. The provider and parents contact names and details 

  • The date the arrangement is effective from 
  • The child or children’s full name and date of birth 
  • Session days and start/end times care to be provided most of the time 
  • Is the care on a flexible/casual or routine arrangement 
  • Details of the fees to be charged under the arrangement (or known as a fee schedule).

The start date in MyGov is earlier than my child’s actual child care start date.

The date displayed in the MyGov screen is the government enrolment notice date. A government enrolment (Complying Written Arrangement) is an agreement to provide care in return for fees. All child enrolments within a service must have an agreed CWA for the family to be eligible for Child Care Subsidy. This date will be the date the CWA was created and will update to be the date the carer agrees to the CWA.

If you are not completing the CWA on your child's first day of care than this date will be different to your start of care date. The start of care date is when your child's sessions will commence and fee's will begin to be charged by the service. 

The start date in myGov is later than my child’s actual child care start date. 

The date displayed in the MyGov screen is the government enrolment notice date. A government enrolment (Complying Written Arrangement) is an agreement to provide care in return for fees. All child enrolments within a service must have an agreed CWA for the family to be eligible for Child Care Subsidy. This date will be the date the CWA was created and will update to be the date the carer agrees to the CWA.

If the date is greater than your child's start of care date, you will need to discuss the options to backdate this notice. There is strict legislation around the ability to backdate,  for further insights into this please visit the Department of Education website.