CCS: CWA Parent Steps on Xplor and MyGov

Signing the CWA is the first step to complete a child's CCS enrolment. The date the CWA is agreed to will be the start date of the CCS enrolment

  1. Log in to using the Primary Carer's account. If you do not know who the primary carer is, please ask your centre admin.
  2. Select the name of your child from the dashboard. 
  3. Select CWAs on the child's profile.
  4. Check through the bookings and the fees. If correct, scroll to the bottom of the page and click 'Accept'.

If the CWA cannot be seen:

  • Ensure the service has released the CWA.
  • Ensure that the 'Primary Carer' on Xplor is the same parent/guardian checking for the CWA.
  • Ensure that they are using a computer to login to
  • Ensure the parent/guardian is using Google Chrome as a web browser as this works best for Xplor.
  • Please have them check the internet is working on the computer by turning the wifi on & off and logging in/out of Xplor. 

If you cannot troubleshoot these options, please contact Xplor Support.  


MyGov steps to confirm child enrolment: Confirm your child's enrolment.