Release Notes: 24 August 2018

Dear Services,

PLEASE NOTE: We have changed our support page domain to

If you previously had the support page bookmarked, you will need to update your link. If you previously accessed our support pages via the Xplor dashboard, nothing will change for you.   

Remember to stay subscribed to these emails to ensure you receive the latest updates on new features in Xplor. You can add additional subscribers here-

Access Support

This Week's Updates

Report Fixes

The Xplor team has been made aware of some reports running slow and in some instances timing out before completion.

This week, we have implemented some performance improvements to the following reports:

  • Detailed Account Report
  • Aged Debtors Report
  • Merged Account Report
  • Income Summary Report (Financial Summary)
  • Family Reconciliation Report
  • Parent Transaction Report
  • Financial Adjustments Report

The team are still working hard to bring more stabilisation and accuracy to our range of financial reports.


Session Report Actuals - Master Roll and Statement of Entitlement

As many services may be aware, there are three independent sources of CCS subsidy payment data currently visible in Xplor to administrative users and parents:

  • CCS Estimates
  • Session Report Actuals
  • CCS Payments

After some feedback from services, to assist services in explaining the differences to parents, Xplor is replacing Session Report Actuals with CCS Payments on the Master Roll and Statement of Entitlement.

Services will now only see CCS Estimates in the Master Roll and Statement of Entitlement which will later be replaced with CCS Payments upon the receipt of government remittance for a given week.

You can learn more about these three payment types and how they vary in the Xplor Knowledge Base.


Session Report View

Services will now be able to see the session report details for submitted CCS sessions in Xplor Admin under Government Rebates > CCS Submissions.

Here services will have access to the hours and fees submitted including details such as any absences or preschool sessions submitted.



MyChild Care Vacancies

Services will now be able to modify the information that Xplor automatically sends to the government's myChild website weekly regarding vacancies and fees.



To access these options navigate to Government Rebates > Government Registrations where you can choose to publicise vacancies and fees including which days you are advertising vacancies for.


Upcoming Releases


The Xplor team is working to bring enhanced and more robust reporting to our range of financial reports.

CCS Enhancements

The team is working hard to bring new CCS features to Xplor. Keep your eyes on our release notes for upcoming changes to CCS.

Users and Permissions

Xplor has some upcoming updates to users and permissions which will help users with multiple accounts better manage their Xplor login process.

Fees and Bookings

Upcoming changes to fees and bookings include better support for hourly session models, managing attendance and multiple sessions in one day.

CCS Reminders 

Child Care Provider Handbook

Xplor would like to remind all services of the government's Child Care Provider Handbook, available online as a PDF document.

The Child Care Provider Handbook is a guide to the requirements and responsibilities of child care providers and services that are approved under Family Assistance Law.

A link access to the Handbook is available here.

Xplor Team

Email Us: [email protected]

Check Out: Resource Centre for CCS tips, or register for our daily webinars.