Video: Checking Entitlements

Checking entitlements: 

Go to Government Rebates > Government Enrolments > Search the Child > Check the CWA is Confirmed > Click "View Entitlements".

  • If it says 0.00% CCS, this means the family has been given 0 subsidy. Please get the family to contact Centrelink if they would like to discuss this.
  • If it says 'N/A' hours per fortnight, please get the family to check in MyGov if this is what they are entitled to (it is possible for families to receive 'N/A'). If the family can see a different figure, please get in contact with Support so we can get the correct information from the government.

If you need instructions for your families to check their entitlement hours in MyGov, click here.