If you have specific difficulties with PRODA software or the Provider Entry Point (PEP) we recommend you reach out to the helpline below instead of Xplor Support. As we are support for Xplor software, it is difficult for us to troubleshoot your software issues with PRODA.
We have compiled some useful links which could be a good place to start:
Backdating enrolment start date (can be done in PEP but now can be done in Xplor)
PRODA support information:
Phone: 1800 700 199
Monday to Friday, 8 am to 5 pm AWST (Select option 1 for user name and password queries relating to Provider Digital Access PRODA)
You can always contact Xplor support if you are extremely stuck and want further guidance or suggestions with what to do.