PRODA

If you have specific difficulties with PRODA software or the Provider Entry Point (PEP) we recommend you reach out to the helpline below instead of Xplor Support. 

We have compiled some useful links which could be a good place to start:

Link to PRODA help page

How to register in PRODA

How to Update Enrolments in PEP

How to View Enrolment Status in PEP

Instructions on how to register personnel in PEP (This link includes a list of details required by providers before you can register personnel in PEP)  

PRODA support information:

Phone: 1800 700 199
Monday to Friday, 8 am to 5 pm AWST (Select option 1 for user name and password queries relating to Provider Digital Access PRODA)

Email: proda@humanservices.gov.au