CCS: Additional Childcare Subsidy (ACCS) - Child Wellbeing

ACCS (Child Wellbeing)

ACCS (child wellbeing) is available for individuals (parents, guardians, foster parents) who are eligible for CCS.

You are able to submit an ACCS Child Wellbeing Certificate or Determination by navigating to Child Care Subsidy > Government Enrolments and selecting a child. 

Note: A valid government enrolment is needed before a certificate or a determination can be created.
Please read through THIS Government information prior to creating a Certificate or Determination. 

Please note that the Support Desk cannot complete this request for you but can happily give you guidance over the phone.

How to create an ACCS Child Wellbeing Application through Office
    1. "Child Care Subsidy" > "Government Enrolments" > Click "+ ACCS Actions" > Select either "New Certificate" or "New Determination"


      Section 1

    2. Enter all required information in the fields provided. The child's name and centre name will be pre-filled for you. Required fields are marked with an asterisk. 

    3. "Start of Certificate" or "Start of Determination" - this can be backdated up to 28 days.
    4. "Certificate Length" or "Determination Length" - The maximum weeks for a certificate is 6 weeks, and the standard weeks for a Determination is 13 weeks. From July 1st, 2021 the Government have allowed Determinations to be created for a maximum of 52 weeks, however, the evidence provided MUST outline this. If the evidence does not mention a time frame or Determination period, select 13 weeks. Click the drop-down arrow to select the number of weeks from the list. More information can be found HERE. ACCS_1.png
    5. If there were exceptional circumstances that prevented the Certificate or Determination from being created within 28 days, choose your "Start Date", select your "Certificate or Determination Length" then select your "Exceptional Circumstances Reason" as either "Delay in evidence beyond Provider's control" or "other". If you select "other" please enter your reason in the "Exception Circumstances Text" section.Screen_Shot_2021-09-16_at_2.48.36_pm.pngScreen_Shot_2021-09-16_at_2.49.27_pm.png

      Section 2

    6. Select Risk Reasons to the best of your ability. The "Indicative Risk to Date" is the end date of your Certificate or Determination.
      For example, if you are creating a certificate for the maximum 6 week period and you selected the start date as Jan 4th, 2021, the Indicative Risk to Date is 6 weeks from this date, meaning it would end on Sunday, Feb 14th, 2021.  ACCS_risk_to_date.png

      Section 3

    7. Evidence is not a required field for a certificate, but you will need to upload Evidence documents to create a Determination.
      • Evidence should not be older than 6 months and must be in writing.
      • The department requires a minimum of two pieces of evidence. The first showing "Evidence Child is at Risk" and the second "Notice from State/Territory." You can use the same piece of evidence to cover both of these options but please note you will need to save the document twice with a slightly different file name and upload it twice as per below. Screen_Shot_2021-06-09_at_1.53.02_pm.pngSee more information on Government Evidence requirements.
    8. If you are creating the Certificate or Determination outside of the 28 days and selected "Delay in evidence beyond Provider's control" in Section 1 - Step 5, you will need to upload evidence and select "Evidence of Exceptional Circumstances". This should outline in as much detail as possible why you were unable to gather evidence within the 28 day period. Screen_Shot_2021-09-16_at_3.02.46_pm.png

      Section 4

    9. As the person submitting the application, enter your full name in this section.

      Section 5

    10. State or Territory Details refers to the Evidence you just uploaded. Ensure you include the date you received the notice, the Organisation Name and select the best option from the drop-down list that applies.
      For example, if you received a notice that the child is experiencing neglect, the body type could be selected as "Child Protection Agency". Screen_Shot_2021-06-18_at_10.38.11_am.png
    11. Finally, select if you were notified by a third party or you will be notifying a third party, then click "Create Certificate" or "Create Determination". If this button is not available, please check to ensure that you have filled out all required fields.Screen_Shot_2021-06-18_at_10.39.56_am.png
    12. This will create a pending case that the Department will either reject or approve. If your Certificate or Determination is rejected, please contact the CSC helpdesk directly.
Managing your ACCS Child Wellbeing Applications

For an active Certificate or Determination, you are able to view the start and end dates of your enrolment, the time remaining and the reference number provided by the government.


Press the +Actions button on the top right to view available actions to update the existing application or to copy the information on a Certificate to a new Determination application.


Cancelling your ACCS Application

To cancel an approved ACCS Certificate or Determination if the child is no longer at risk, head to Child Care Subsidy > Government Enrolments > Search for the child > on the right hand side of the ACCS Certificate or Determination select 'Actions' > select 'Child No Longer at Risk'Screen_Shot_2021-06-25_at_11.21.58_am.png

How to create a Provider Eligible Arrangement Enrolment 

If you identify a "child at risk" but are unable to identify a parent or carer who is eligible for ACCS (wellbeing), you may be able to create a provider eligible arrangement enrolment (child wellbeing) under ACCS.

ACCS (child wellbeing) certificate OR an ACCS (child wellbeing) determination must be in effect for the child and your service.  Once this has been completed, you can create a provider eligible arrangement through Office.

Providers can now enrol children in formal foster care arrangements under a PEA for up to 13 weeks while the foster carer is assessed for Child Care Subsidy. The government requires children receiving ACCS long term to be enrolled with a CCS enrolment connected to a carer's CRN once the initial 13 weeks has been exhausted. 

More information about PEAs is available in sections 38 and 42 of the Guide to ACCS (child wellbeing).

    1. "Child Care Subsidy" > "Government Enrolments" > Click "+ New CCS enrolment" > Click on "Complying Written Arrangement" > select "Child Wellbeing - Provider Eligible Arrangement"
    2. Add in routine sessionsScreen_Shot_2019-09-06_at_12.25.17_PM.png
    3. Click "Create"