My parents are seeing incorrect hours on their CWA. How do I adjust them all of them at once?
First of all, as an admin ensure fees are correct by going to "Profiles" > "Services" > "Fees" tab.
Once fees are checked and updated, you can update all the families on the Master Roll:
- Go to the "Master Roll" > Click the box in the left hand corner (See below) > This will select all your children on the master roll > Then click "Update Bookings".
- Allow some time for the "Update Bookings" button to complete the update.
Once you have updated bookings on all accounts, you can then confirm the updated hours by going to:
- "Child Care Subsidy" tab > "Government Enrolments" tab > + Actions > Update Enrolment Schedule
For further information, check out our CWA FAQ- https://support.ourxplor.com/hc/en-us/articles/360001579407-CWA-FAQ