CCS: Troubleshooting family not receiving CWA

Here's a quick trouble-shooting guide for families that didn't receive their CWA:

  • Ensure you have actually released the CWA.
  • Ensure that the 'Primary Carer' on Xplor is the same parent/guardian checking for the CWA.
  • Ensure that they are using a computer to login to
  • Ensure the parent/guardian is using Google Chrome as a web browser as this works best for Xplor.
  • Please have them check the internet is working on the computer by turning the wifi on & off and logging in/out of Xplor. 

If you cannot troubleshoot these options, please contact Xplor Support.