With only a few weeks left until CCS, we have some exciting announcements, features and improvements to share with our services.
Remember to stay subscribed to these emails to ensure you receive the latest updates on new features in Xplor and all the latest news on CCS features.
Reminder: Child Names in Xplor
The name that you assign to a child in Xplor's Admin portal will also be the name that we send to the government for a child's CWA enrolment.
Xplor understands that many services use the child's name as a place to tag various attributes including AMEP, JET and if the child is in the care of the mother or father.
In order to prevent this information being sent to the government for a child's CWA enrolment, Xplor will be automatically stripping out any text that is surrounded by brackets.
Note: This will only impact what is sent to the government and not what users see within Xplor.
For example if the child's name is '(AMEP) John Smith', the (AMEP) tag will be automatically removed before the CWA is sent to the government.
We ask services to please amend their child names in Xplor's admin portal before releasing their CWA enrolments to parents.
Reminder: Parent Portal CWA Communications
Please Note: Xplor will not be emailing parents to ensure they approve the CWA in the parent portal.
We ask that services communicate with parents to visit the Xplor parent portal once they are happy with both the fees and bookings for each CWA.
This Week's Features
Xplor is rolling out new CCS functionality every week, and we begin with CCS estimates in the master roll and for scheduled payments available from early next week.
Please note: Estimates for CCS use the government's entitlements API which requires parents to have an active CWA which is in a 'confirmed' status.
A confirmed status means the CWA is both approved in Xplor and Confirmed in MyGov after taking the Child Care Subsidy assessment.
Any parent who has not yet confirmed their CWA in MyGov will not be eligible to receive subsidies and will also not have estimates calculated.
From early next week, to be able to view the new Master Roll for CCS including estimates for parents with confirmed CWAs, navigate to any date after July 2 in the Xplor Admin Master Roll.
CCS Enrolment Enhancements
Xplor has made it easier for services to identify if parents have approved CWAs.
Please Note: if you update a parent's booking schedule, parents will need to log back in to the Xplor Parent Portal and re-approve their CWA so that it can be sent to the government.
You can access this new indicator by visiting Government Rebates > Government Enrolments and look out for the "CWA Missing" flag next to the child's name in the sidebar.
You can also search for this indicator in the sidebar by typing in "CWA Missing" into the search input field.
Mobile Application Update
Xplor is releasing an update to the Xplor mobile application which will be available to Parents and Educators via the iOS AppStore and Google Play Store.
This update includes new sign in/out icons to remind customers to “press and hold” and some updates to beacons that improve their performance.
Xplor is rolling out changes to our reports to allow the reports to accomodate CCS subsidies.
During this process, we have also fixed an issue where some reports were not honouring the service's timezone setting and therefore showing transactions and data for other days.
The reports that have been updated for CCS subsidies this week include:
- Aged Debtors Report
- Financial Summary Report
- Parent Transaction Report
While these reports will appear mostly unchanged, The Financial Summary Report has been enhanced, switching from XLS format to CSV and now with support for multiple services.
New Accounts Popup
The old Xplor accounts popup is getting an overhaul to help administrators better understand parent accounts, including: The ability to view past primary carer's accounts and the ability to see an even more detailed account view including resubmissions and CCS subsidy payments.
New CCMS/CCS Navigation
You may notice some changes to the Xplor menu. This is to facilitate the move to CCS and provide access to both CCS and CCMS in one area of the application.
As well as new menu changes, you will also be seeing new menu items appearing. Don't panic, we will announce each change individually and explain exactly what the change is and how it might impact you.
Email us: [email protected]