We have some exciting announcements, features and improvements to share with our services.
Remember to stay subscribed to these emails to ensure you receive the latest updates on new features.
Public Holiday Monday 11th June
Our team will have reduced support hours this coming Monday 11th June and will be open from 9:00am to 5:00pm AEST.
The support desk will resume regular hours from Tuesday 12th June.
Child Names in Office
The name that you assign to a child in the Office Admin portal will also be the name that we send to the government for a child's CWA enrolment.
We understand that many services use the child's name as a place to tag various attributes including AMEP, JET and if the child is in the care of the mother or father.
In order to prevent this information being sent to the government for a child's CWA enrolment, Office will be automatically stripping out any text that is surrounded by brackets.
Note: This will only impact what is sent to the government and not what users see within Office.
For example if the child's name is '(AMEP) John Smith', the (AMEP) tag will be automatically removed before the CWA is sent to the government.
We ask services to please amend their child names in the Office admin portal before releasing their CWA enrolments to parents.
Parent Portal CWA Communications
Please Note: We will not be emailing parents to ensure they approve the CWA in the parent portal.
We ask that services communicate with parents to visit the parent portal once they are happy with both the fees and bookings for each CWA.
This Week's Features
Fee Schedule Updates
We have made some changes to the fee schedule that parents view as part of the CWA enrolment flow.
Parents will now be able to view any upcoming fee amendments that will apply within the next 4 weeks on any fee that has been made publicly available.
To hide a fee from the fee schedule, visit: Profiles > Services > Fees > Select a fee from the Fee List and check 'Make admin only'. This will enable you to hide any fees you do not wish to show on the CWA fee schedule.
New Accounts Popup
The old accounts popup is getting an overhaul to help administrators better understand parent accounts, including: The ability to view past primary carer's accounts and the ability to see an even more detailed account view including resubmissions.
New CCMS/CCS Navigation
You may notice some changes to the menu. This is to facilitate the move to CCS and provide access to both CCS and CCMS in one area of the application.
As well as new menu changes, you will also be seeing new menu items appearing. Don't panic, we will announce each change individually and explain exactly what the change is and how it might impact you.
Email us: [email protected]