Xplor has some exciting new features and improvements to share with our services.
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CCS Provider Transition
The Xplor CCS Provider Transition is now open to all Xplor customers.
If you have already received your Call to Action from the government and would like to begin the process, start by viewing our online transition guide.
Also, watch out for our CCS webinars and communications over the coming months to stay up to date with the latest CCS news. You can also learn more on the Xplor website here.
Changes to the Support Phone Line
This week, the support phone line has undergone an upgrade in order to better service incoming requests.
Please listen to the new instructions to ensure you are transferred to the relevant department. For your reference, Xplor Support is now accessed by pressing '2'.
This Week's Features
Xplor recently announced our brand new statements which are easier to understand, better designed and have added support for CCS.
We have been busy enhancing these statements to ensure they are accurate and provide meaningful information to customers. Services can generate a new look statement by clicking Financial > Accounts > Statement > Detailed Statement.
The 'email' button will now also send an email to parents with a copy of their new look statement, replacing the old format previously sent.
New Financial Adjustment Report
Xplor is pleased to announce a brand new report for Financial Adjustments.
The new report can be accessed via Analytics > Financial > Financial Adjustments Report. For Users who do not have this permission, you can enable it via Users > Permissions and then select the report from the list.
The new report provides detailed information on Financial Adjustments at a provider level including the parent, item, type, details and credit or debit for each adjustment.
Xplor is working on new methods of applying discounts to a child's fees which will allow for greater reporting of discounts applied across services.
New CCMS/CCS Navigation
You may notice some changes to the Xplor menu. This is to facilitate the move to CCS and provide access to both CCS and CCMS in one area of the application.As well as new menu changes, you will also be seeing new menu items appearing. Don't panic, we will announce each change individually and explain exactly what the change is and how it might impact you.
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