"API Error Message"
This suggests that there is no connection to the internet and therefore you will need to switch the wifi off and on again and then reopen the Hub.
Click here to learn about checking the internet connection on your device.
"This phone number already exists"
Please contact support, then we can get the phone number removed from the backend and help you set up a new phone number.
"Invalid login credentials"
Please check that you have typed in the correct number on the Xplor Hub. If you have forgotten your pin, please click this link to set up a pin (the steps to reset a pin are the same as when you first created a pin.)
If you are typing in the correct details, please get your centre admin to check that your email and phone number are correct in the system.
Admin need to ensure:
- There should be no spaces before or after the email address that they have saved in Xplor.
- The number the parent is typing is exactly the same as the one logged on their profile.
If they are correct and you are still having issues please contact support and we can check further for you.
To contact the Support Desk:
Click the link below to further reading on: