Account Statements Issue Name

Making changes to your statement name:

If you would like your name changed, or if your name is incorrect on your account statement, please contact the Xplor support desk and they can make changes for you.

Deleting your name:

The issuer name section cannot be deleted due to current legislation in place, see below.

If you would prefer your name was not on the statements, we can change the name to appear as the title of your childcare service instead. Please let the support desk know if you would like this change to occur. 

Legislation on E-Signatures:

According to the Australian Government Department of Eduction and Training:

"Statements must be signed; however, if you send them electronically an electronic signature will be sufficient." (Childcare service statements document, Australian Government)

For further reading on this legislation, please click the link below: 

https://docs.education.gov.au/system/files/doc/other/instruction_sheet_1_-_child_care_service_statements_1.pdf 

To contact the Support Desk:

Email: support@myxplor.com

For further information on account statements:

If you need further information on the new layout of our account statements, click this link: https://support.ourxplor.com/hc/en-us/articles/115011865607-Parent-Account-Statements