Login Portals, Usernames and Password Resets

There are different login portals for parents, educators, and administrators.

Click here for the web login page

Login Portal Summary

The table below summarises each portal and how to login to each one. 

Product (user) How to login

Office Web

(Administrators)

Playground App

(Educators)

  • Download the Playground app using your mobile device
  • When you first download the app, you are required to login using your Service credentials
  • Select a room then login using Educator credentials

Playground Web 

(Educators)

  • Link: https://playground.myxplor.com/
  • Accounts used to login:
    • Educator 
    • Administrator 
    • Service 
      • Only account that can be used to create plan/document templates

HUB

(Parent/visitor sign in)

  • Link: https://hub.myxplor.com/
  • Login using your services Service credentials first
  • Parents will firstly need to set their mobile number and PIN using their Parent credentials. Parents will only need to use their mobile and PIN going forwards. 

Home Web

(Parents)

Home App

(Parents)

 

User Access Summary

The table below summarises each type of user account and what each account has access to. 

User Type (Username Location) Access Forgot Password?

Provider

(Settings > Provider Settings)

  • Office
    • Has the most access to Office
    • Has the ability to add other administrator users
    • Can manage administrator permissions
    • Has access to provider level reports 
Click here

Service

(Settings > Service Settings > select service) 

  • HUB
    • Only used for initial login
  • Playground App
    • Only used for initial login
  • Playground Web 
    • Only account that can create plan/document templates
Click here

Administrator 

(Profiles > Administrators) 

  • Office
    • Permissions depend of how the provider manages this
  • Playground Web
 Click here

Educator

(Email used in Profiles > Educators)

  •  Playground App
    • When the app is first downloaded, service credentials need to be added first.
  • Playground Web
 Click here

Parent

(Profiles > Parents/Guardian)

  • Home Web
  • Home App
  • HUB
    • Use email and password to register mobile number and PIN
Click here

HUB Guests (previously known as Xplorers) 

(Profiles > Children > select child > Xplorer)

Only parents can invite Xplorers

  • HUB
    • Use email and password to register mobile number and PIN
Click here