Login Portals, Usernames and Password Resets

There are different login portals for parents, educators, and administrators.

Login Portal Summary

The table below summarises each portal and how to login to each one.

Product (user)	How to login
Office Web (Administrators)	Link: https://prodadmin.myxplor.com/elc Accounts used to login: Provider Administrator
Playground App (Educators)	Download the Playground app using your mobile device Apple download link Android download link When you first download the app, you are required to login using your Service credentials Select a room then login using Educator credentials
Playground Web (Educators)	Link: https://playground.myxplor.com/ Accounts used to login: Educator Administrator Service Only account that can be used to create plan/document templates
HUB (Parent/visitor sign in)	Link: https://hub.myxplor.com/ Login using your services Service credentials first Parents will firstly need to set their mobile number and PIN using their Parent credentials. Parents will only need to use their mobile and PIN going forwards.
Home Web (Parents)	Link: https://home.myxplor.com/ Login using registered Parent email address
Home App (Parents)	Download the Home app using your mobile device Apple download link Android download link Login using registered Parent email

The table below summarises each type of user account and what each account has access to.

User Type (Username Location)	Access	Forgot Password?
Provider (Settings > Provider Settings)	Office Has the most access to Office Has the ability to add other administrator users Can manage administrator permissions Has access to provider level reports	Click here
Service (Settings > Service Settings > select service)	HUB Only used for initial login Playground App Only used for initial login Playground Web Only account that can create plan/document templates	Click here
Administrator (Profiles > Administrators)	Office Permissions depend of how the provider manages this Playground Web	Click here
Educator (Email used in Profiles > Educators)	Playground App When the app is first downloaded, service credentials need to be added first. Playground Web	Click here
Parent (Profiles > Parents/Guardian)	Home Web Home App HUB Use email and password to register mobile number and PIN	Click here
HUB Guests (previously known as Xplorers) (Profiles > Children > select child > Xplorer)	Only parents can invite Xplorers HUB Use email and password to register mobile number and PIN	Click here