October 2022 Monthly Wrap Up

Welcome to the October 2022 edition of our Monthly Wrap Up. Our Monthly Wrap Up Webinar will be held on Thursday 3rd November at 11am AEDT, going through our new updates in our different products. You can register to attend here.

Remember to stay subscribed to our Release Notes to ensure you receive helpful updates on new features as soon as they are available within our range of products. You can add additional subscribers to our emailed release notes here.



Gender Diversity

Adding more gender-diverse options is a significant child protection tool to help children and their families feel safer, more comfortable and more included. We are happy to announce that our Office platform will now allow Administrators to collect gender identity and pronouns for children, parents/caregivers and educators.

For children and parents/carers, these fields will be optional fields on enrolment and re-enrolment forms as well as fields in the profile section of Office.


Settlement Date update to Parent Transaction Report

Office now has access to the date payments settle. We have updated the settlement date in the Parent Transaction report (and the Locked Period version of this report) to reflect this date. Previously, we reported the transaction date only.

These features will be live on the 21st of October.

CWA Process Update

When creating a new CCS enrolment (CWA), the enrolment notice will be now be instantly submitted to the government.This means the CCS enrolment will be ready for the carer to confirm on myGov. CWA agreements will still be generated for carers to approve via Home simultaneously. Previously, a CWA agreement needed to be signed via Home before an enrolment notice was created.

This update streamlines the CWA process for services and carers and will significantly help to reduce delays in receiving CCS payments.

To read more about the update, click here.

Automated CWA Emails for Parents/Carers

Primary carers will receive four types of automated emails throughout the CCS enrolment (CWA) process, guiding them through what they need to do to complete the entire CCS process. An email will automatically be sent when:

  • A CCS enrolment (CWA) notice is “Pending” or “Pending Eligibility”,

  • A CWA agreement has not been signed for 48 hours,

  • A CWA agreement is updated in Office and Home, or

  • A CWA agreement is approved.

This update helps to communicate clearly to parents or carers the CCS enrolment steps they need to take to ensure they receive their CCS payments on time.


Playground & Home

Authorised Nominees/Contacts

Parents using the Home App can now authorise contacts for emergency, collection (also currently known as Hub Guests), medical, excursion and transportation from the pre-existing ‘Hub Guests’ tab in the app. These updated contacts are now automatically synced with Office. From now on, Contacts/Authorised Nominees will enable parents to authorise contacts for different purposes.


Observed Feelings

Parents using the Home App and Educators using the Playground App will no longer be able to access the ‘Observed Feelings’ feature when using moments and observations.

This change was highlighted as a priority following consultation with an Educational Advisory Group. This group was made up of experts within the Early Childhood sector who felt that “adults [don’t know] everything and [are instead] making assumed decisions about a child, their thoughts and feelings, and then communicating these without authentic consultation. We want to promote advocacy for children; defending their rights, needs and interests as theirs.”