Xplor has 5 different types of logins:
1) ELC1 / Super Admin (only 1 per provider)
Received when: Xplor first creates the provider
Logs in at: https://prodadmin.myxplor.com/elc
Sees: everything available under the Service Leader aka Admin login
Resets password by: requesting from Xplor support (call 1300 687 975 or support@myxplor.com)
2) ELC Users
Password received when: created by ELC1 under Users > Add
Logs in at: https://prodadmin.myxplor.com/elc
Sees: ELC1 / Super Admin user can restrict the sections and services visible to ELC Users. ELC Users cannot create or restrict other ELC Users.
Resets password by: requesting from ELC1 / Super Admin (Profiles > Administrators > Reset Password)
3) Centre or Hub (only 1 per service)
Password received when: centre is created under Profiles > Services > Add
Logs in at: https://hub.myxplor.com/
Sees: Parent and Visitor sign in/out
Resets password by: Profiles > Settings > Service Settings > Reset Password
4) Educators (not applicable in Core)
Password received when: created by ELC1 or ELC Users under Profiles > Educators > Add > email address added > Save
Logs in at: https://web.myxplor.com/
Sees: Educator Dashboard
Resets password by: https://web.myxplor.com/ > Forgot Password
Note: cannot be the same login email as a Parent
5) Parents
Password received when: created by ELC1 or ELC Users under Profiles > Children > select Child > Parent/Guardian > Add New or Add Existing > add email address > Save
Logs in at: https://web.myxplor.com/
Sees: Parent Dashboard
Resets password by: https://web.myxplor.com/ > Forgot Password
Note: cannot be the same login email as an Educator
For more information on how to reset a password, see our Reset Password page