Ending Care

The steps below are best practices for ending a child's care at your service.

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Step 1: Verify the end date

Add an end date to the child's profile in Profiles > Children. This will delete all bookings from the entered date, and prevent families from being charged past the end date.
Note: The end date cannot be earlier than the current day. 

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Note: This step can be completed before the child's actual end date. Step 2-5 is recommended to be actioned after the child's actual date. 

 

 

Step 2: Check CCS Submissions and CCS Payments have been processed

Go to Child Care Subsidy > CCS Submissions to ensure the child's last week of submission is accurate. If there are any submission issues click here

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Go to Financial > Parent Accounts to check if CCS payments have been paid for the child's final week.  

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Step 3: End CCS Enrolment

The following support page runs through ending government enrolments: Ending a Child's CCS Enrolment

Note: Once the enrolment ended, it cannot be reversed. If the child is to return to care, the service and the parent/guardian must go through the CCS enrolment process again. 

 

Step 4: Finalise parent balances and remove the parent's direct debit enrolment, and email address

Note: Please only complete steps 4 & 5 if the family is finalising care at your centre. If they have a sibling or additional children at the centre, this step is not required. 

Check Financial > Parent Accounts to ensure parent balance is at $0, then head to to Profiles > Parents/Guardians > Search for Parent Name > Do No Debit.
This will delete parent payment details and prevent scheduled payments.

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Next, head to Profiles > Parents/Guardians > Search for Parent Name > Remove the parent's email address > Save.

 

Step 5: Update child profile to Inactive
Note: Please only complete steps 4 & 5 if the family is finalising care at your centre. If they have a sibling or additional children at the centre, this step is not required. 
Once you have completed steps 1-4, you can deactivate the child profile.

Go to Profiles > Children > Search for Child's Name > tick "Inactive" > Save.

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