You may be used to charging your fees for the weeks ahead and having a fee run in place.
When you switch over to Xplor, your Account Manager and/or support team would have verified how you would like to charge your fees i.e. weekly in arrears, weekly in advance, fortnightly in advance. This ensures that all your accounts at your service are charged based on your fee run.
*Please note that if your families are on direct debit they can still pay based on their billing cycle, this just means that their accounts will be displayed based on the fee run.
If you would like to change the set up of your accounts, please contact support.