Reading Parent Account Statements

 

To view an interactive version of this statement with a full breakdown, click here.

 

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Breakdown of a parent statement

Section of statement Summary

Service Details
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  • Located on the top left corner on a parent statement
  • Service details can be edited in Settings > Service Settings > select service

Statement Summary
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  • Includes the parent’s CRN, the statement period and the date that the statement was generated.

Direct Debit Summary

 

Screen_Shot_2021-12-10_at_11.26.56_am.png

  • Screen_Shot_2021-12-09_at_3.26.17_pm.pngIf a parent uses direct debit, a scheduled payment status will appear in this section. The statuses include: upcoming, submitted, completed, rejected, rejected by payment gateway, no scheduled payments, no payment details saved.
     

How to Pay

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  • A quick overview of their payment options via Pay Now or Direct Debit with information on how to add their bank details
  • This will only appear if the parent has not saved their payment details.
Parent Details
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  • Includes the name and address of the person to whom the statement is issued.
  • Information pulled from Parents > Parents/Guardians.

Account Summary
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  • Opening Balance: date that the statement was generated from (normally it is the date of the first transaction of the statement)
  • New fees and charges: transactions on the 'Debit' side - this includes session fees and other fees
  • Payments/refunds: transactions on the 'Credit' side - this includes payments made by parents, and CCS payments
  • Screen_Shot_2021-12-09_at_3.26.17_pm.png Closing balance will show either owing or in credit 

Child Summary
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  • Children's enrolment ID linked with this account, their absences for the statement period and their total absences for the year to date.

 

Transactions List
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  • A list of any transactions such as fees, discounts, subsidies and payments against this account for the period.
  • Screen_Shot_2021-12-09_at_3.26.17_pm.pngShowing in order of newest to oldest
  • Screen_Shot_2021-12-09_at_3.26.17_pm.pngThe fee name will now show 
  • This is always the most up to date version of the statement
  • Read this article for a breakdown of common line items: Reading Parent Statements: Transaction Items
  • Read this article for more information on CCS payments on statements: CCS: Estimates versus Payments

 

Session Summary 
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  • A list of all the sessions, fees and attendances for all children in this account for the selected statement period. 
  • Screen_Shot_2021-12-09_at_3.26.17_pm.pngIf a child is absent on the day, it will show a 'Y' in the absent column

 

Statement of Entitlement CCS
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  • List of CCS fee reduction estimated and actual payments for the period paid to the service.
  • This will display the subsidy payment made AT THE TIME of the bookings. Any back-paid subsidy or rescinded subsidy will not update here

 

Bond Summary

Screen_Shot_2021-12-17_at_2.54.57_pm.png

  • Screen_Shot_2021-12-09_at_3.26.17_pm.png A table summarising bond amounts paid to your service and bond amounts returned to your account on a child level.

Service Notes

  • A personalisable section that can be updated in Settings > Service Settings > select service > Service Details > Scroll down > Statement Text: edit here