Reading Parent Account Statements

Service Details

• Located on the top left corner on a parent statement
• Service details can be edited in Settings > Service Settings > select service

Statement Summary

• Includes the parent’s CRN, the statement period and the date that the statement was generated.

Direct Debit Summary

• If a parent uses direct debit, a scheduled payment status will appear in this section. The statuses include: upcoming, submitted, completed, rejected, rejected by payment gateway, no scheduled payments, no payment details saved.
   

How to Pay

• A quick overview of their payment options via Pay Now or Direct Debit with information on how to add their bank details
• This will only appear if the parent has not saved their payment details.

• Includes the name and address of the person to whom the statement is issued.
• Information pulled from Parents > Parents/Guardians.

Account Summary

• Opening Balance: date that the statement was generated from (normally it is the date of the first transaction of the statement)
• New fees and charges: transactions on the 'Debit' side - this includes session fees and other fees
• Payments/refunds: transactions on the 'Credit' side - this includes payments made by parents, and CCS payments
•  Closing balance will show either owing or in credit 

Child Summary

• Children's enrolment ID linked with this account, their absences for the statement period and their total absences for the year to date.

• A list of any transactions such as fees, discounts, subsidies and payments against this account for the period.
• Showing in order of newest to oldest
• The fee name will now show 
• This is always the most up to date version of the statement
• Read this article for a breakdown of common line items: Reading Parent Statements: Transaction Items
• Read this article for more information on CCS payments on statements: CCS: Estimates versus Payments

Session Summary 

• A list of all the sessions, fees and attendances for all children in this account for the selected statement period. 
• If a child is absent on the day, it will show a 'Y' in the absent column

Statement of Entitlement CCS

• List of CCS fee reduction estimated and actual payments for the period paid to the service.
• This will display the subsidy payment made AT THE TIME of the bookings. Any back-paid subsidy or rescinded subsidy will not update here

Bond Summary

•  A table summarising bond amounts paid to your service and bond amounts returned to your account on a child level.

Service Notes

• A personalisable section that can be updated in Settings > Service Settings > select service > Service Details > Scroll down > Statement Text: edit here