Reset Password

Parents and Educators

From a computer

  1. Go to the Xplor Login page home.myxplor.com
  2. Click Forgot password?  
  3. Enter the email address you use to log in to Xplor, then select the Reset Password button.
  4. Check your email. Once you've received your forgotten password email, use the link to create a new password. Check your email. Once you've received your forgotten password email, use the link to create a new password.
  5. Log in to Xplor using your new password.

 

From the Xplor App:  
 
  1. Open the Xplor App and select (Forgot Password?) Enter Email > Reset Password 
  2. Check your email. Once you've received your forgotten password email, use the link to create a new password.

If a reset password email doesn't appear in your email inbox within 10 minutes, please check spam or junk folders, then make sure the email address the Xplor account is associated with is correct.  

Error Messages:  
 
If you receive one of the following messages when logging in, please follow the advice provided:
 
1. "You have no child in this centre" - please contact the child care centre for help.
 
2. "Invalid Email or password" - please follow the reset password steps above.
 
Service Leaders can reset passwords:
 
This can be done by taking the following steps: Go to Profiles > Children > select child > Parent/Guardian tab > Reset Password