Home: Setting up the Xplor Mobile App

Received your email:

You should have received an email from Xplor with your login credentials. If you have not received your welcome email please contact your centre manager and they can resend it to you! Only the centre can set up your account on Xplor. Please check your Junk / SPAM folders if you haven't received the email.

The welcome email looks like this:



Download the Xplor Mobile App

Once you have set up your account via the welcome email, the next steps are to download the latest version of the Xplor App on your smartphone.

Apple App Store

Google Play Store

Xplor for computer desktop:

You can also access Xplor on the desktop at https://web.myxplor.com/

Forgotten your password?

  1. Go to https://web.myxplor.com/
  2. Click the "Forgot password" link.
  3. Email your email address and click 'Submit'

If an error occurs saying "Email doesn't exist", please contact your centre manager to add you to Xplor.

Enable Bluetooth and Location Services:

When logging in for the first time on the app, be sure you enable Bluetooth notifications and location services. Bluetooth and location services are used to allow your smartphone to interact with the Bluetooth beacon which is placed within the service.

Click this link if you need help setting up bluetooth, location and internet on your device.

Please note: While the location services indicator might display on the top of your device, rest assured that the app does not use your device's GPS and thus will not cause any battery drain.


Continue to Lesson two: Signing in and out of Xplor