Update Parent Existing Bank details:
Parent log into web.myxplor.com on a computer > Go to "Auto-Debit Setup" tab to the left > Click 'edit' details and adjust their banking details. Ensure the changes are saved.
Remove Parent Bank Details:
If the parent wishes for their payment details to be removed or changed they will need to contact their service admin and they can remove the details for you.
Go to 'Profiles' > 'Children' > Select Child > Go to 'Parent/Guardian tab' > Find 'Banking Details' heading > Check "DO NOT Debit" > Press Save (the button located at the bottom of the page)
This will remove the parents banking details.
Final step, uncheck "DO NOT Debit" again so the parent can enter in new details from the Parent App if they wish.
Adding New Parent Bank details:
In order for a parent to set up their payment details, they will need to login to Xplor on the web at https://web.myxplor.com and save their direct debit/credit card details by going to 'Auto-Debit Set Up' on the left hand menu.
Please note: Only active families at the service can add billing details through their account. Inactive or waitlisted families will not be able to add billing details.
Families will only be able to add details as long as
"DO NOT DEBIT" is NOT ticked.
If "DO NOT DEBIT" is ticked on the parent profile they will not be able to update details.
"Parent ID already exists"
This means the family has already been registered with the payment gateway and you will need to contact Support for us to generate the parent ID for the account.
Have more questions? Check out our Training Overview