Adding new parent payment details:
In order for a parent to set up their payment details, they will need to login to Xplor on the web at https://web.myxplor.com and save their direct debit/credit card details by going to 'Auto-Debit Set Up' on the left hand menu.
Please note: Only active families at the service can add billing details through their account. Inactive or waitlisted families will not be able to add billing details.
Change or remove parent payment details:
If the parent wishes for their payment details to be removed or changed they will need to contact their service admin and they can remove the details for you.
Once your admin completes the steps below, you will be able to update your payment details via the app.
Admin process of removing details:
Go to 'Profiles' > 'Children' > Select Child > Go to 'Parent/Guardian tab' > Find 'Banking Details' heading > Check "DO NOT Debit" > Press Save (the button located at the bottom of the page)
This will remove the parents banking details.
Final step, uncheck "DO NOT Debit" again so the parent can enter in new details from the Parent App if they wish.
Have more questions? Check out our Training Overview